https://www.scoop.co.nz/stories/BU2003/S00355/covid-19-information-for-hotels-and-hotel-staff.htm
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COVID-19 - Information For Hotels And Hotel Staff |
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The Ministry of Health has provided the below specific advice for hotels in relation to dealing with Covid 19. The information is updated regularly, see here for the most up to date version. Auckland Hotels trust this will give hotel guests some comfort that Hotels are being given specific advise on keeping both staff and guests as safe as possible.
Hotel staff cannot work in hotels if they:
If you develop symptoms (listed below) within 14 days of being overseas, or within 14 days of contact with a confirmed case of COVID-19, you should phone Healthline on 0800 358 5453. Read more about advice for travellers.
Hotel management should provide information and brief all employees and contract staff, including domestic and cleaning staff, on relevant information and procedures to prevent the spread of coronavirus to people in the hotel setting. You should inform staff who meet the above criteria that they should self-isolate and not come into work. Depending on their job, they may be able to work remotely from home. Workers should advise their employer if they develop symptoms during the self-isolation period, particularly if they have been in the workplace.
Coronaviruses can make humans and animals sick. Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases, including severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS).
The virus seen in mainland China is called ‘novel’ because it is new. It has not been detected before this outbreak. Cases of COVID-19 are now being reported in many other countries. It is likely that the virus originally came from an animal and there is now evidence that it can spread from person to person.
Symptoms include (but are not limited to) fever, cough, sore throat, fatigue and shortness of breath.
The virus is most likely to spread from person to person through:
The length of time that a person is infectious (that is, can spread the infection to others) is not yet known. However, there is evidence of people without any symptoms or with minimal symptoms transmitting the infection to others. It is therefore likely that a person can spread the infection from before the time they first develop symptoms until up to 48 hours after symptoms stop.
Therefore, the Ministry of Health is currently recommending an isolation period of 14 days for people who have been overseas and for anyone who has been in contact with a confirmed case.
Some people who are infected may not get sick at all, some will get mild symptoms from which they will recover easily and others may become very ill, very quickly.
From previous experience with other coronaviruses, the people at highest risk of serious infection are:
You should inform your employer as soon as possible that you have been overseas or had contact with a confirmed case and isolate yourself for 14 days. If you have already returned to work, but should have been self-isolating, inform your employer immediately and isolate yourself for the remainder of the 14-day period.
If you go on to develop symptoms:
If you have serious symptoms such as difficulty breathing:
Your doctor will consider testing you for COVID-19 and provide advice on your care. You may also be contacted by public health officers who will provide you with more information and coordinate with your employer as needed.
Practising good hand hygiene and sneeze/cough hygiene is the best defence against most viruses. You should:
The risk of guests who may be infected staying in hotels is currently very low. It is important that the hotel provides guests with information about COVID-19 to prevent spread upon their arrival to the hotel. Download health advice cards from the Ministry of Health website.
If your guests need to self-isolate in a hotel, it is important that staff take precautions. The risk to staff should be low if they wash their hands well and the guests do not have symptoms. Staff should avoid close contact with these guests, but it is safe to be in the same room (at a distance) without protective equipment when delivering food, which we recommend that guests have in their room.
Cleaning staff should avoid close contact with guests who have self-isolated. They should wear gloves while cleaning and use alcohol hand rub before and after wearing gloves. As an added precaution, your cleaning staff may wish to wear a surgical mask while cleaning the room. Before entering the room, cleaning staff may inquire if people are well and ask them to put on a surgical mask.
If a person who has self-isolated or has been overseas in the past 14 days develops symptoms, they should urgently phone Healthline’s dedicated COVID-19 number 0800 358 5453. It is also important to phone ahead to the hospital or doctor to get advice. If you need to get urgent medical help for your guest:
Staff should avoid contact with guests who become unwell and seek appropriate medical advice if this occurs.
Anyone who has been overseas in the previous 14 days who develops symptoms of fever, cough or shortness of breath should seek medical advice by phoning Healthline’s dedicated COVID-19 number 0800 358 5453.
See the main COVID-19 page for the latest advice, information and resources.
Call Healthline on 0800 611 116. It operates 24 hours a day, seven days a week.
Anyone who has been overseas in the previous 14 days who develops symptoms of fever, cough or shortness of breath should seek medical advice by phoning Healthline’s dedicated COVID-19 number 0800 358 5453.
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