Auckland, 10 October 2025 — Bupa Retirement Villages have been named Gold Winner in the 2026 Reader’s Digest Quality Service Awards, recognised by New Zealanders for delivering exceptional service and community care.

Now in its 12th year, the Reader’s Digest Quality Service Awards honour the country’s most trusted brands — those that consistently go above and beyond to understand and support their customers.

Independent research by Reader’s Digest placed Bupa Retirement Villages at the top of the Retirement Villages category, reflecting excellence across five key service pillars: Personalisation, Understanding the Customer, Ease, Reliability, and Satisfaction.

Josh Byers, Director Customer and Transformation at Bupa New Zealand, said, “This award is a powerful endorsement of Bupa’s people and the experience they create every day for our residents.

Byers said it was also a tribute to the residents themselves.

“Our villages are vibrant, supportive communities where people can live life their way. This Gold Award shows we’re delivering the quality and experience our residents value most.”

The Reader’s Digest Quality Service Awards are among New Zealand’s most credible measures of customer trust, based entirely on public feedback and independent, validated research.

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