Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search

 

Seven stormy days

Seven stormy days

On Tuesday Northpower resumed a more normal level of operation. The focus was put on worked that required follow up after most of the known storm faults had been cleared.

The damage to the Northpower network was much greater than caused by cyclone Bola in 1988. It is estimated that up to 80% of the damage was caused by trees falling on power lines. While this storm was not called a cyclone, winds speeds matched those of a category 2-3 cyclone.

At the peak of last weeks storm there were 18,600 customers (40% of the network), without power.

Employees including teams from other Northpower depots as far a-field as Wellington worked in extreme weather conditions to get virtually all Northpower’s main lines operational by Saturday night. Priority was given to faults which restored the maximum number of customers as quickly as possible. The last customers to be restored were those whose own service lines had significant damage such as broken poles.

There were 150 field employees working to restore power each day, which is over three times the amount normally engaged in fieldwork. There was also additional support staff providing hot food, answering fault calls, and directing field staff.

Over 5,500 calls were logged in the faults database. Several times this number were received and dealt with.

Network Services Manager, Calvin Whaley said Northpower acknowledges the extreme distress that some customers experienced when trying to make contact with the company and to get information on the length of time they would be without power.

“Prior to the storm we had budgeted to upgrade our current phone system to provide a better service to customers. Unfortunately under such extreme conditions there will always be some delays,” he said.

“Given the number of faults and the need to get to each fault and assess the damage, we could not commit to specific restoration times in many cases,” he said.

“Amidst the understandably unhappy customers we received lots of positive feedback via email, phone and post. The words of encouragement and gratitude were a real boost for all our staff involved in the storm. The compliments far out numbered the complaints.’ Mr Whaley said.

Northpower advises that claims for losses associated with the storm should be lodged with the customer’s insurance company. Northpower does not discriminate between customers who have insurance and those who do not. We will address legitimate claims for compensation on an individual basis.

ENDS


© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Sharma Chameleon


Gather round the camp-fire, folks. Let me tell you about the Ice Age era of the fourth Labour government, when mean, sabre-toothed tigers like Richard Prebble ranged at large within the Labour caucus. A being so mean and fierce that - legend has it – he once made Michael Cullen cry. So while Labour MP Dr Gaurav Sharma may (or may not) have suffered cruelly at the hands of his colleagues one thing is clear: former Labour whip Kieran McAnulty is no Richard Prebble. If you can be bullied by the likes of Kieran McAnulty, you might need to have your hand held while you cross the road in the political traffic...
More>>




 
 

Privacy Commissioner: Public Input Sought To Inform Privacy Rules For Biometrics
Privacy Commissioner Michael Webster is encouraging New Zealanders to have their say on the use of biometric information in Aotearoa New Zealand... More>>

National: Food Prices Climb Taking Kiwis Backwards
Kiwi families continue to battle runaway food prices, National’s Finance spokesperson Nicola Willis says... More>>



Transport & Infrastructure: Have Your Say On The Future Of Inter-regional Passenger Rail In New Zealand

The Transport and Infrastructure Committee has opened an inquiry into the future of inter-regional passenger rail in New Zealand. The aim of the inquiry is to find out what the future could hold for inter-regional passenger rail... More>>



Government: Creating Sustainable Public Transport For All
Workers and public transport users are at the heart of the new Sustainable Public Transport Framework, Transport Minister Michael Wood announced today... More>>

Government: Tax Break To Boost Long-term Rental Supply
The Government is encouraging more long-term rental options by giving developers tax relief for as long as the homes are held as long-term rentals, the Housing Minister Megan Woods has announced... More>>


National: NZ Migrant Arrivals Hit Lowest Mark Since 1990s
Today’s net migration figures show that Labour has failed to deliver the desperately needed skilled migrants they promised, meaning labour shortages will persist into the future, National’s Immigration spokesperson Erica Stanford says... More>>


 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels