Update: Auckland Council website

Auckland Council says the continuing heavy traffic on its website means people may still experience intermittent delays in accessing property valuations.

People are advised to phone the council’s call centre on 0508 000 021 if they are unable to access their property value via the website and will receive this information over the phone. The centre has increased staff to cope with extra demand.

Acting Chief Finance Officer Kevin Ramsay says more capacity has been added to the website overnight, but if activity remains at the levels experienced over the past two days the problems may continue.

“The reality is that the demand is unprecedented and even with the additional capacity, people may still experience issues.”

Property owners have started receiving their notices of valuation in the mail.

Council property valuations – key facts:
• Valuations, which are completed every three years, will be used to help determine the share of rates for each property for year beginning 1 July 2015, but have no impact on the amount of rates council collects overall
• This year’s property revaluation showed an average capital value increase of 29 per cent since 2011
• The average residential capital value increase was 34.8 per cent
• All property owners will also receive a notice in the mail in mid-November
• All property owners have the right to object to their values and the objections process is now open.

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