Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Aucklanders Love Improvements to Public Transport

Public transport is on the up

Aucklanders are loving the on-going improvements to public transport.

The latest customer satisfaction survey done for Auckland Transport for the year to September 2017 shows overall satisfaction across bus, trains and ferries has risen to 91%.

Those levels compare well to Wellington at 92% and Sydney at 89% (Nov 2016).

Brendon Main, Group Manager AT Metro Operations says satisfaction levels have been rising year on year as AT has introduced more services that are more punctual and reliable.

Customer satisfaction for rail services has jumped the most from 79.0% in June 2013 to 93.7% now. Over the same period satisfaction with bus services has leapt from 80.2% to 90.5%.

Mr Main says, “Our customers are loving the changes we’re making. Over the past four years we’ve introduced AT HOP, electric trains, double decker buses, Simpler Fares, more services and a new stations and there are more improvements on the way.”

Auckland Council Planning Committee chair Councillor Chris Darby says is also pleased with the improved performance. “I use the ferry daily and I’m happy to see the satisfaction level is sitting at 91% overall.

“We’re in the midst of a public transport revolution, with record levels of patronage. Aucklanders have a growing appetite for bus, ferry and rail travel, and making this reliable and easy to use is a key priority.

“We’ve come a long way in the past few years but we can still do better. I’m looking forward to more services rolling out across the next year, and to enhancing the punctuality and reliability to bring satisfaction closer to 100%.”

Overall public transport boardings totalled 89.4 million boardings for the 12 months to August 2017, an increase of 7.1%, or 6.0 million boardings in a year.

The number of passengers using the AT HOP card has risen from 89 to 92%. Again, this is world-class in terms of uptake.

The Auckland Transport Customer Satisfaction Survey was conducted by Gravitas Research, in the 12 months to September 2017 there were 10,796 surveys done.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On How National’s ”New” Welfare Plan Resurrects A Past Failure

Sam Uffindell’s defenders keep reminding us that he was only 16 at the time of the King’s College incident, and haven’t we all done things in our teens that, as adults, we look back on with shame and embarrassment? True. Let's be honest. Haven’t we all at one time or another, joined a gang and beaten a smaller, younger kid black and blue with wooden clubs? In that respect, Uffindell’s defenders on the streets of Tauranga risk sounding a bit like the psychiatrist Kargol played by Graham Chapman on Monty Python. Some of the media commentary has also noted how the Uffindell saga has taken the shine off National’s good poll results and distracted us all from the unveiling of an important welfare policy at the recent National Patty conference. OK… So let's put the spotlight back on that welfare policy...


National: Food Prices Climb Taking Kiwis Backwards
Kiwi families continue to battle runaway food prices, National’s Finance spokesperson Nicola Willis says... More>>

Transport & Infrastructure: Have Your Say On The Future Of Inter-regional Passenger Rail In New Zealand

The Transport and Infrastructure Committee has opened an inquiry into the future of inter-regional passenger rail in New Zealand. The aim of the inquiry is to find out what the future could hold for inter-regional passenger rail... More>>

National: Sam Uffindell Stood Down Pending Investigation
Tauranga MP Sam Uffindell has been stood down from the National Party caucus pending an investigation into further allegations about his past behaviour, says National Party Leader Christopher Luxon... More>>

Government: Tax Break To Boost Long-term Rental Supply
The Government is encouraging more long-term rental options by giving developers tax relief for as long as the homes are held as long-term rentals, the Housing Minister Megan Woods has announced... More>>

National: NZ Migrant Arrivals Hit Lowest Mark Since 1990s
Today’s net migration figures show that Labour has failed to deliver the desperately needed skilled migrants they promised, meaning labour shortages will persist into the future, National’s Immigration spokesperson Erica Stanford says... More>>

Green Party: Abuse Revelations Leave No Choice But To Overhaul RSE Scheme
The Green Party is calling on the Government to overhaul the Recognised Seasonal Employers scheme in the wake of revelations of shocking human rights violations... More>>




InfoPages News Channels