Scoop has an Ethical Paywall
Work smarter with a Pro licence Learn More

Local Govt | National News Video | Parliament Headlines | Politics Headlines | Search


Council Adopts Text-Messaging for Rates Reminders

Council Adopts Text-Messaging for Rates Reminders

Waikato District Council has not only expanded its online services and payment options for its residents and ratepayers, but has now moved to mobile-friendly text-messaging to send out rates reminders.

This week the Council made the decision to send out a ‘friendly rates reminder’ by text to nearly 3,700 ratepayers (about 10% of its ratepayers).

Waikato District Council’s acting Chief Executive Tony Whittaker says, “Our idea is that we want to reduce the number of rates penalty letters we send out to our ratepayers. This will not only help our ratepayers, but should also reduce the workload for our staff.”

He says the Council was already running an ‘opt-in’ service that sent our reminder texts or emails to ratepayers a week prior to the due date. This was an expansion of that service.

The Council decided to try texting to send reminders for rates currently due, but might also try emailing rates reminders on other occasions.

Mr Whittaker says, “We want to make it easier for our ratepayers to stay up-to-date. Social media is becoming a central part of our communications efforts, so this is a logical extension.”

He says industry evidence indicates that text messaging is the third-highest use for a mobile phone after taking photos and telephoning, and that 90% of text messages are read within 10 minutes.

Waikato District Council offers a full range of online and over-the-counter payment options for its rates and chargeable services which are listed under the ‘Pay it’ and ‘Apply for it’ buttons on the Council’s website home page.


Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

© Scoop Media

Advertisement - scroll to continue reading
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Newshub/Smokefree Twin Fiascos

Here’s a tale of two sunset industries. One has a track record of quality investigative reporting, and sound reportage of the 24/7 news cycle. The other sunset industry peddles a deadly substance that kills and injures tens of thousands of New Zealanders every year, while imposing significant annual costs on the public health system.

Which industry is this government rushing to assist..?


ACT: New Zealand Dodges Dopey Experiment In Prohibition

“Labour’s attempted crackdown on smokers would have delivered criminal groups a near-monopoly over the cigarette trade,” says ACT Health spokesman Todd Stephenson... More

Government: Backs Police To Crackdown On Gangs
The coalition Government is restoring law and order by providing police new tools to crack down on criminal gangs, says Justice Minister Paul Goldsmith and Police Minister Mark Mitchell. “Over the last five years gangs have recruited more than 3000 members, a 51 per cent increase... More

Government: Humanitarian Support For Gaza & West Bank

Winston Peters has announced NZ is providing a further $5M to respond to the extreme humanitarian need in Gaza and the West Bank. “The impact of the Israel-Hamas conflict on civilians is absolutely appalling," he said... More

Government: New High Court Judge Appointed

Judith Collins has announced the appointment of Wellington Barrister Jason Scott McHerron as a High Court Judge. Justice McHerron graduated from the University of Otago with a BA in English Literature in 1994 and an LLB in 1996... More




InfoPages News Channels


Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.