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Transforming Police’s services to the public

"Transforming Police’s services to the public"

The Kapiti Coast’s new Police Digital Services Centre is the latest example of Police’s drive to transform the way it provides services to the public, says Police Commissioner Mike Bush.

The new Centre, where staff take non-emergency calls and support online reporting and new digital initiatives, was formally opened today.

It will eventually house upwards of 200 police employees.

“Police’s focus is on bringing real change to the way we work and the way we deliver our services.

We’re placing the public at the heart of our service so that everyone in New Zealand can contact us – anywhere, anytime,” says Mr Bush.

“This new Centre increases our capacity to manage demand and will prepare us for the introduction of a single non-emergency number for the whole country next year, and expand our new online reporting services.

“This is a key step in Police transforming its end-to-end customer service experience for people who need to engage with us for help, advice and support.

“We have a goal of achieving 90 per cent public trust and confidence.

The professional and timely management of both emergency and non-emergency calls is a key contributor to the confidence the public have in Police.”

Kapiti staff are closely linked to Police’s other Crime Reporting Line facility, based in Auckland, and will be part of a national network of digital, telephony and online non-emergency communications.

The new Centre has also been gifted the name Te Whare Torotoro Waea Pirihimana, by Atiawa ki Whakarongotai.

The official opening of the Kapiti Digital Services Centre was attended by the Police Minister, Police representatives, local Iwi and other guests.


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