Please attribute to Tasman District Commander, Superintendent Mike Johnson

Police is constantly striving to improve our service to the public.

A new centralised telephony service for non-emergency calls is now active in Tasman District, as part of a rollout throughout all Police districts.

This means calls to stations are now answered centrally by our staff at the Crime Reporting Line – as we aim to provide a more responsive service.

Typical calls might be around seeking advice, wanting to inform us of an historic crime, or reporting a civil or neighbourly dispute.

If a query cannot be resolved by the call taker, callers can be put through to a local staff member for their matter to be dealt with.

For emergencies, people should still call 111.

We are further investing in improving our service delivery to people who wish to speak to us about non-emergency matters.

The Kapiti Digital Services Centre is up and running, with call-takers already working and more in training.
These call takers provide assistance to people who don’t require an emergency response.

Furthermore, a Single Non-Emergency Number, on track to be delivered next year, will give people a national number to get in contact with us about non-emergency matters.

We expect this to take some of the volume out of the 111 system and provide a better service to people who want to contact us but don’t need an emergency response.

ENDS

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