Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Further delays by Southern Cross Acknowledged

Responding today to the admission by Southern Cross Healthcare that the backlog in settling claims will not be cleared for at least another month, Andrew Blair, President of the New Zealand Private Hospitals Association expressed further disappointment in the lacklustre performance of the country’s largest health insurer.

“The Association and our member Hospitals are satisfied with the assurances that Southern Cross is now giving that extra resources will have the backlog cleared by the end of February.” Mr Blair said. “It is very disappointing however that so much time has passed before these measures were taken. Southern Cross were aware of the problem months ago and have been negligent in not taking measures to improve the situation sooner. The problem should never had been allowed to develop to the degree that it has and individual policy holders and health providers should not have been required to bear the burden of Southern Cross’s difficulties for so long.”

“We are pleased to learn that Southern Cross have increased the number of claims staff even further and we take some comfort from their ongoing reassurances.” Mr Blair said. “However we were previously told that the situation would be settled by the end of January and that has proven not to be the case. We trust that on this occasion, the latest assurances received from Southern Cross will be delivered upon.”

The New Zealand Private Hospitals Association is aware of speculation that the poor performance in claims settlement may be due to factors beyond computer problems but accepts the personal assurances received from the Chief Executive, Roger Bowie, that the delays are entirely due to computer processing difficulties. “Southern Cross has continually assured us that they are not in financial difficulty and we wish to accept that position and simply see the resources deployed that are necessary to clear the claims back-log in the minimum possible time.” Mr Blair said.

Mr Blair said that a strong and sustainable private health sector was vital for New Zealand and as the dominant provider of health insurance it was important that Southern Cross fixed its problems promptly to ensure that the confidence of policy holders and providers was not lost. If this situation continues for much longer then it is highly likely that some policy holders will choose to either move to other insurers or exit health insurance altogether. That would place an even greater burden on an already overstretched public health system. ……..Ends

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 


Retail: New Law Paves Way For Greater Supermarket Competition

Legislation that bans major supermarkets from blocking their competitors’ access to land to set up new stores paves the way for greater competition in the sector, Minister of Commerce and Consumer Affairs Dr David Clark said... More>>



International Business Forum: NZ EU FTA Coming Down To The Wire – Hold The Line

As negotiations accelerate to conclude an ambitious free trade agreement between New Zealand and the European Union, the NZ International Business Forum (NZIBF), representing a cross section of major exporters... More>>


MBIE: NZ space sector set to star in Moon mission
The New Zealand space sector is set to star in NASA’s CAPSTONE moon mission – with Rocket Lab launching a satellite to the Moon from New Zealand in June, and the lift-off of a separate NASA-NZ lunar research project... More>>



MYOB: New Data Shows Increase In SMEs Experiencing Stress And Anxiety

The lingering impacts of the COVID-19 pandemic have led to a surge in the number of local SME owners and operators experiencing stress and anxiety, according to new research from business management platform, MYOB... More>>



Carbonz: Cashing In On Carbon: The New Marketplace Helping Native Forest To Thrive

The country’s first voluntary carbon credit marketplace, Carbonz, is here to restore native biodiversity and help Aotearoa reach its carbon zero goals by selling the first carbon credits exclusively from native forest... More>>
Entrust District: Dividend Will Be Welcomed After Another Tough Year
We’ve all heard of the saying; “if it sounds too good to be true, it probably is” but for Aucklanders within the Entrust District, getting their share of Entrust’s 2022 annual dividend payment really is as good as it sounds... More>>