BearingPoint Innovation Awards 2005 announced

BearingPoint Innovation Awards 2005 announced

The New Plymouth District Council has won the Supreme Award at this year’s BearingPoint Innovation Awards for its ‘Real Service Real Time’ service request management system.

It was the Council’s fourth award of the night, having also won two of the five award categories, and been highly commended in a third. The Supreme Award was presented by the Governor General Dame Silvia Cartwright.

It was also the Council’s second Supreme Award win, having won the Local Government category and Supreme Award in 2001.

The annual awards are jointly sponsored by BearingPoint and the Institute of Public Administration New Zealand (IPANZ). They aim to recognise and promote world-class innovation in services to the public, services to Maori, the use of technology and management in the public sector.

The winners in five categories, as well as the Supreme Award Winner were announced at a ceremony in Wellington tonight. They were:

PUBLIC SERVICE (sponsored by State Services Commission)

Winner: Ministry for Culture and Heritage

Te Ara – The Encyclopedia of New Zealand

Highly Commended: Ministry of Social Development

Job partnerships with industry

LOCAL GOVERNMENT (sponsored by Local Government New Zealand)

Winner: Wellington City Council

Assessing and mitigating the landscaping effects at Kiwi Point Quarry

Highly Commended: New Plymouth District Council

Real Service Real Time

STATE SECTOR (sponsored by Russell McVeagh)

Winner: Canterbury District Health Board

Optimising Sedation in Critically Ill Patients

Highly Commended: No award made

INNOVATION IN TECHNOLOGY (sponsored by GOVIS )

Winner: New Plymouth District Council

Real Service Real Time

Highly Commended: Wellington City Council

Assessing and mitigating the landscaping effects at Kiwi

Point Quarry

MANAGEMENT OF INNOVATION (sponsored by Leadership Development Centre)

Winner: New Plymouth District Council

Real Service Real Time

Highly Commended: Ministry of Social Development

The Social Report

There was no award made this year in the sixth category of Innovation in Services to Maori. However, a special award, sponsored by Te Puni Kokiri, was made to the Ministry for Culture and Heritage for Te Ara – The Encyclopedia of New Zealand in recognition of its use of Te Reo Maori as an integral part of its development.

Judges Convenor Ross Tanner said it was disappointing that there were no entries received in the Services to Maori category this year, and the organising committee would be seeking feedback from public sector organisations to find out why that was.

“However, we decided to make a special award to the Ministry for Culture and Heritage because Te Ara is a fantastic project making a huge amount of important material available online in both languages. It didn’t fit the Services to Maori Award criteria, but the judges felt it deserved recognition.”

Ross said the number of overall entries was up on the previous two years, which was extremely pleasing.

“The judges had some difficult decisions this year – there were such a variety of good entries from different organisations. But New Plymouth District Council’s Real Time Real Service is a deserving Supreme Award winner, demonstrating innovation across a range of categories.

“We had a number of entries like that this year, applicable across a range of categories – the Kiwipoint Quarry entry from Wellington City Council is another one.

“And I’d also like to make special mention of the Ministry of Social Development – we received seven entries from them this year, two of which have received highly commended awards, which is a real achievement.”

IPANZ President Christine Goodman said the awards were designed to recognise and celebrate innovative practice in the public sector and in doing so, share the learning with other organisations.

“The whole emphasis is on transferability so I am thrilled about the great response we’ve had this year and the fact that we have such an assortment of different organisations, subject matter and wide-spread representation across the country.

“The public sector is all about providing better services to New Zealanders and this year’s winners are truly representative of that. They found new and more effective ways of providing services that are strikingly 21st century solutions. My congratulations to them all.”

BearingPoint Managing Director Judy Maller said the public sector was not always an easy environment for innovation and creativity to thrive within.

“Not only are public sector organisations stewards of public money and constrained by the responsibility to spend prudently and get things right, it is a sector that by its nature is risk averse and subject to intense public scrutiny.

“Yet every year we see a range of entries that overcome these constraints and achieve real benefits through innovation and this year is no exception.

“On behalf of BearingPoint, I’d like to congratulate all the finalists and winners on having the courage to seek out and try fresh ideas which have had fantastic outcomes with tangible benefits. Your awards are well-deserved.”

As winner of the Supreme Award, the New Plymouth District Council is now eligible to compete in the Commonwealth Association of Public Administration and Management (CAPAM) Innovation Awards.

BearingPoint Innovation Awards 2005

Finalists

Public Service

Sponsored by State Services Commission

Ministry for the Environment

The Making Good Decisions Programme

The Making Good Decisions Programme is a training, assessment and certification programme for decision-makers involved in running and determining resource consent applications under the Resource Management Act (1991). It is available nationally and is targeted at local authority councillors and independent commissioners to help them make better decisions and to run fair and effective resource consent, plan change and designation hearings. It requires participants to attend workshops and complete assignments. They are then assessed and given a certificate to show they have met the programme competencies. This is the first RMA training programme of its kind in New Zealand and internationally and has already received unprecedented support with more than 700 people from 86 local authorities having registered for the programme since it was introduced in October 2004.

Ministry for Culture and Heritage

Te Ara – The Encyclopedia of New Zealand

Te Ara: the Encyclopedia of New Zealand (www.TeAra.govt.nz) is thought to be the world’s first digital national encyclopedia. The first of nine themes was launched in February this year called ‘The New Zealanders’. When completed, Te Ara will be a comprehensive online guide to the history, culture, natural science and peoples of New Zealand. ‘The New Zealanders’ contains over 300,000 words, more than 2500 images, nearly 200 maps and over 60 pieces of moving footage. The website has been layered for different users – from school pupils, to people living overseas, to scholars. All content about Maori subjects is available in Te Reo Maori as well as English.

Land Information New Zealand

Digital Certificate (DC) Loader Wizard

The Digital Certificate (DC) Loader Wizard is thought to be a world-first in the field of digital certificates to access a secure database. It was developed by Land Information NZ (LINZ) in 2004 to replace a complex 37-step security download process undertaken by its customers. The 37 steps were fraught with difficulties because of the variety of customer PC technology environments and customers needing a lot of assistance from the LINZ 0800 support service to complete the steps. The replacement automated 10-step wizard was developed by seven internal LINZ business groups and five external suppliers working together across New Zealand, Australia, Canada and the UK. The new DC Loader Wizard is now being used by thousands of customers, DC support calls have dropped by more than 75% and research shows customer satisfaction with the process has dramatically improved. The wizard could be customised for use by any Government organisation where DC’s are required by internal or external customers.

Ministry of Social Development

Job partnerships with Industry

Job Partnerships with Industry is a new way for government and industry to work together to minimise skill and labour shortages and maximise job opportunities for Work and Income clients. It uses innovative approaches to broker job seekers into meaningful careers in the local labour market. Industry gets a joint forum for planning and action including a national framework for recruitment training and retention and direct input into Work and Income’s service development and delivery practices. Employers get solutions to labour and skill shortages through access to a wider pool of job seekers and job seekers trained to entry level requirements set by their industry. And Work and Income clients get training which takes them straight to work, as well as access to a wider pool of jobs and improved long-term career prospects.

Contact: Ray Smith 04 916 3453 or Stephen Cunningham 04 917 8140

Local Government

Sponsored by Local Government New Zealand

Auckland City Council

e-Service Programme

Since 2000, Auckland City Council has undertaken an integrated, multi-project, multi-year programme to develop the organisation’s capability to deliver customer services and business processes online. It is now delivering 15 business services online and has a further nine under development. The intention is to change the way in which the Council’s customers can both transact their business with the Council, and access Council services and resources. It was also intended to improve internal business processes, provide a fiscal benefit and increase customer satisfaction. New technology architectures and business applications have been put in place, and both customers and the Council are benefiting from the improved speed of delivery, accuracy and reduced cost of service. One of the first products introduced was a building consents summary for under $10. This is a pre-purchase alternative to LIM report for potential purchasers to ensure the building is compliant.

New Plymouth District Council

Real Service Real Time

New Plymouth District Council’s Real Service Real Time management system integrates various technologies, systems, data and communication tools (emails, text messages, active server webpages, physical asset data, spatial data, customer service systems, spatial information systems, asset inventories and work management systems) to create a single, seamless environment in which to actively monitor and manage services requests. It enables the entire end-to-end process to be monitored and managed online, from the first report of a water, sewer or stormwater problem and dispatch of specialist crews, to monitoring progress of the work and job completion, to post completion billing and attribution of costs to specific assets to manage asset lifecycles more effectively. It is updated every minute of the day and enables all parties (customers, the Council and the contractor) to be more fully informed, respond more quickly, minimise service disruptions and more effectively use maintenance costs associated with specific assets. The Council believes Real Service Real Time to be the first fully-integrated online system of its kind to be developed and implemented by a New Zealand local authority.

Wellington City Council

Assessing and mitigating the landscaping effects at Kiwi Point Quarry

Wellington City Council’s Kiwi Point Quarry is located off State Highway 1 in the Ngauranga Gorge. Situated at the gateway to Wellington, the quarry is visually prominent with the residents of several suburbs overlooking it and some 70,000 motorists driving past it each day. In 1999, the quarry identified that all its remaining rock reserves on its north and north-west faces would be exhausted by 2006. Significant economic and environmental decisions were needed to expand the quarry into the area south of it, which was zoned Open Space B in the District Plan. Doing so would have a significant effect on the landscape so careful planning was required. This project assessed the landscaping and visual effects of the quarry’s original expansion plans using graphical communication and 3D modelling to enable better decision-making end effective communication of the impacts to key stakeholders.

State Sector

Sponsored by Russell McVeagh

Canterbury District Health Board.

A fast system for reporting the Farnsworth-Munsell 100-hue colour vision test

The need for a faster, more efficient colour vision test led Dr Rudy Hidajat, a scientist at Christchurch Hospital’s Ophthalmology Department, to turn for help to his then 14-year-old son Ray, a mathematics prodigy who passed his first university paper at the age of 11 (with an A+). The resulting computerised scanning system allows clinical staff to conduct the Farnsworth-Munsell 100-hue colour vision test with greater accuracy and in less time than the old manual approach. The test is considered one of the most useful in diagnosing early stages of acquired colour vision defects associated with optic nerve disease, diabetes and glaucoma. Conventional manual reporting typically took an hour but the new system gives a full report for each eye in only four minutes. The system also provides almost identical style reports so staff did not have to be retrained to read them. (Ray is now 17 and completing a Bachelor of Applied Computing (Honors). He already holds a Bachelor of Commerce and Management from Lincoln University)

Contact: Dr Rudy Hidajat 03 3640640

Canterbury District Health Board

Optimising Sedation in Critically Ill Patients

Critically ill patients in hospital intensive care units often require sedation to help manage pain and relieve anxiety. To date, the intuition and experience of the ICU staff has been largely what determines how much sedation patients are given. Canterbury District Health Board has developed a standardised protocol for administering sedation drugs to its patients. Having trialled the protocol, it has gone on to develop a largely automatic device called Infuse-Rite which has now become extensively used and is the accepted standard of care. Infuse-Rite has dramatically reduced the risk of drug errors and infections in critically ill patients and improved quality of care. Nurses report more satisfactory sedation and there are also considerable cost savings.

Innovation in Technology

Sponsored by GOVIS

Canterbury District Health Board

A fast system for reporting the Farnsworth-Munsell 100-hue colour vision test

The need for a faster, more efficient colour vision test led Dr Rudy Hidajat, a scientist at Christchurch Hospital’s Ophthalmology Department, to turn for help to his then 14-year-old son Ray, a mathematics prodigy who passed his first university paper at the age of 11 (with an A+). The resulting computerised scanning system allows clinical staff to conduct the Farnsworth-Munsell 100-hue colour vision test with greater accuracy and in less time than the old manual approach. The test is considered one of the most useful in diagnosing early stages of acquired colour vision defects associated with optic nerve disease, diabetes and glaucoma. Conventional manual reporting typically took an hour but the new system gives a full report for each eye in only four minutes. The system also provides almost identical style reports so staff did not have to be retrained to read them. (Ray is now 17 and completing a Bachelor of Applied Computing (Honors). He already holds a Bachelor of Commerce and Management from Lincoln University)

Canterbury District Health Board

Optimising Sedation in Critically Ill Patients

Critically ill patients in hospital intensive care units often require sedation to help manage pain and relieve anxiety. To date, the intuition and experience of the ICU staff has been largely what determines how much sedation patients are given. Canterbury District Health Board has developed a standardised protocol for administering sedation drugs to its patients. Having trialled the protocol, it has gone on to develop a largely automatic device called Infuse-Rite which has now become extensively used and is the accepted standard of care. Infuse-Rite has dramatically reduced the risk of drug errors and infections in critically ill patients and improved quality of care. Nurses report more satisfactory sedation and there are also considerable cost savings.

New Plymouth District Council

Real Service Real Time

New Plymouth District Council’s Real Service Real Time management system integrates various technologies, systems, data and communication tools (emails, text messages, active server webpages, physical asset data, spatial data, customer service systems, spatial information systems, asset inventories and work management systems) to create a single, seamless environment in which to actively monitor and manage services requests. It enables the entire end-to-end process to be monitored and managed online, from the first report of a water, sewer or stormwater problem and dispatch of specialist crews, to monitoring progress of the work and job completion, to post completion billing and attribution of costs to specific assets to manage asset lifecycles more effectively. It is updated every minute of the day and enables all parties (customers, the Council and the contractor) to be more fully informed, respond more quickly, minimise service disruptions and more effectively use maintenance costs associated with specific assets. The Council believes Real Service Real Time to be the first fully-integrated online system of its kind to be developed and implemented by a New Zealand local authority.

Wellington City Council

Assessing and mitigating the landscaping effects at Kiwi Point Quarry

Wellington City Council’s Kiwi Point Quarry is located off State Highway 1 in the Ngauranga Gorge. Situated at the gateway to Wellington, the quarry is visually prominent with the residents of several suburbs overlooking it and some 70,000 motorists driving past it each day. In 1999, the quarry identified that all its remaining rock reserves on its north and north-west faces would be exhausted by 2006. Significant economic and environmental decisions were needed to expand the quarry into the area south of it, which was zoned Open Space B in the District Plan. Doing so would have a significant effect on the landscape so careful planning was required. This project assessed the landscaping and visual effects of the quarry’s original expansion plans using graphical communication and 3D modelling to enable better decision-making end effective communication of the impacts to key stakeholders.

Innovation and Management

Sponsored by Leadership Development Centre

Ministry for the Environment

The Making Good Decisions Programme

The Making Good Decisions Programme is a training, assessment and certification programme for decision-makers involved in running and determining resource consent applications under the Resource Management Act (1991). It is available nationally and is targeted at local authority councillors and independent commissioners to help them make better decisions and to run fair and effective resource consent, plan change and designation hearings. It requires participants to attend workshops and complete assignments. They are then assessed and given a certificate to show they have met the programme competencies. This is the first RMA training programme of its kind in New Zealand and internationally and has already received unprecedented support with more than 700 people from 86 local authorities having registered for the programme since it was introduced in October 2004.

New Plymouth District Council

Real Service Real Time

New Plymouth District Council’s Real Service Real Time management system integrates various technologies, systems, data and communication tools (emails, text messages, active server webpages, physical asset data, spatial data, customer service systems, spatial information systems, asset inventories and work management systems) to create a single, seamless environment in which to actively monitor and manage services requests. It enables the entire end-to-end process to be monitored and managed online, from the first report of a water, sewer or stormwater problem and dispatch of specialist crews, to monitoring progress of the work and job completion, to post completion billing and attribution of costs to specific assets to manage asset lifecycles more effectively. It is updated every minute of the day and enables all parties (customers, the Council and the contractor) to be more fully informed, respond more quickly, minimise service disruptions and more effectively use maintenance costs associated with specific assets. The Council believes Real Service Real Time to be the first fully-integrated online system of its kind to be developed and implemented by a New Zealand local authority.

Ministry of Social Development

The Social Report

The Social Report is an annual publication that monitors the wellbeing of New Zealanders. Statistical indicators are used to monitor trends across 10 “outcome domains” that, taken together, provide a picture of overall wellbeing and quality of life in New Zealand. The Social Report is produced in hard copy but also includes a website that provides more detailed information. A new innovation on the website is the inclusion of regional indicators, providing for the first time a consistent picture of how wellbeing in New Zealand varies from region to region. The Social Report can be viewed at www.socialreport.msd.govt.nz

Contact: Marcel Lauziere 04 9163565 or Conal Smith 04 918 9509

Ministry of Social Development

Job Partnerships with Industry

Job Partnerships with Industry is a new way for government and industry to work together to minimise skill and labour shortages and maximise job opportunities for Work and Income clients. It uses innovative approaches to broker job seekers into meaningful careers in the local labour market. Industry gets a joint forum for planning and action including a national framework for recruitment training and retention and direct input into Work and Income’s service development and delivery practices. Employers get solutions to labour and skill shortages through access to a wider pool of job seekers and job seekers trained to entry level requirements set by their industry. And Work and Income clients get training which takes them straight to work, as well as access to a wider pool of jobs and improved long-term career prospects.

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