Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Chief Executive Assures Customers Prizes are Safe

15 November 2005

NZ Lotteries Chief Executive Assures Customers Prizes are Safe

Customers can safely claim prizes from New Zealand's almost 800 lottery outlets, knowing they will get whatever prize money they have won in any lottery game, Chief Executive Trevor Hall said today.

Mr Hall said a former lottery retailer in Raumati, near Wellington, who today pleaded guilty to two charges; using a document and obtaining by deception, was a 'rogue operator' who had been caught.

"It's a case of a 'bad apple' whose crime has quite unfairly brought into question the reputation of all lottery retailers.

"We have rigorous selection processes that we use to select our retailers and, in this case, this rogue retailer needed to commit a crime - lying about previous convictions - before he could become part of our network.

"We've now put in place even more rigorous checking procedures for prospective retailers, but I am confident that with the exception of the ex-retailer convicted today, we have a group of trustworthy retailers selling our products," said Mr Hall.

Mr Hall said NZ Lotteries dealt with the customer's complaint about their prize winnings not being paid in full with the utmost seriousness.

"Once the customer who had the winning Second Division ticket raised concerns we promptly investigated the situation, reported the matter to the police and the retailer's right to sell our products was revoked.

"The winner was paid out the full prize amount, and no one received prize money they were not entitled to.

"This outcome underlines the infallibility of our systems. They are foolproof, and our security processes are robust. We will detect attempts to defraud the system as this retailer tried to do, and will prevent them occurring.

"We sell around one million tickets every week and pay out many thousands of prizes, and this is the first time in our knowledge that a crime like this has been committed."

"I can reassure all of our customers that if they have won a prize they will receive their money, and we have comprehensive systems in place to ensure that this occurs," says Mr Hall.

"We have taken this matter extremely seriously and if any customers have any doubts whatsoever about prizes, we encourage them to contact us."


© Scoop Media

Business Headlines | Sci-Tech Headlines


Commerce Commission: Appeals Record $2.25m Fine In Vodafone FibreX Case

The Commerce Commission has filed an appeal in the High Court against a record $2.25 million fine imposed on Vodafone NZ Limited (Vodafone) for its offending under the Fair Trading Act during its FibreX advertising campaign. While the sentence imposed in the Auckland District Court on April 14 was the largest-ever fine under the Fair Trading Act, the Commission will argue that it is manifestly inadequate... More>>

All District Health Boards: Historic Pay Equity Settlement

An historic agreement has been ratified that addresses a long-standing undervaluation of a workforce that is critical to the smooth running of our hospitals and the delivery of healthcare... More>>

MPI: Dry Autumn In Waikato And South Auckland Leads To Drought Classification Drought conditions affecting the primary sector in the Waikato and South Auckland were today classified as a medium-scale adverse event, enabling a package of support for farmers and growers... More>>

Barfoot & Thompson: Rents Up By Around 3% In Most Areas

The average weekly rent paid for homes in most areas of Auckland has risen by around 3 percent year-on-year. The figures for end March from more than 16,000 properties... More>>

DoC: Smeagol The ‘Gravel Maggot’ Leaves Its Rare Mark On The Remote West Coast
An extremely rare species of sea slug or ‘gravel maggot’ has been detected for the first time on a remote beach in South Westland... More>>

Immigration: Annual Net Migration Loss Of 7,300

The provisional net loss of 7,300 people in the year ended March 2022 was the lowest net migration for a March year since 2012, Stats NZ said today... More>>