Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Westpac staff vote to side with customers not bank

Media Release
Finsec, the finance workers' union
12 December 2005

For immediate release

Westpac staff vote to side with customers not bank

Westpac staff who are members of the finance workers’ union, Finsec, voted last week to reject bank customer debt targets. They rejected their employment contract offer by 68% because of their dissatisfaction with a performance pay system that encourages them to sell increasingly large amounts of debt products to their customers.

Almost all members also voted in their meetings to make the following public statement to the community:

‘Westpac sets staff targets to sell large amounts of lending and other products to customers each year. As Westpac staff we are concerned about these targets, and how they are managed. If staff don’t reach these arbitrary targets, they miss out on pay. And our jobs might even be threatened. For us these targets cause stress, frustration and lost pay. For you, our customers, they can also cause stress and frustration. Westpac staff don’t like doing that to you. We want to be paid for giving good service and quality advice.’

Finsec has now declared this Wednesday to be National Customer Service Day, during which all members will ignore their sales targets for one day. They will only sell debt products to customers based on what they need and want, and will focus on giving quality advice which helps customers make informed decisions.

“Westpac was rated the worst bank in New Zealand for customer service last month. Staff at Westpac value their customers and want to do something about that but they can’t while Westpac forces them to focus on selling debt rather than giving quality advice and service.” Said Finsec’s Campaigns Director Karen Skinner. “They will be letting customers know that they why are receiving special service on this day so that they can see what the bank’s pay system is making them miss out on.”

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 


Commerce Commission: Appeals Record $2.25m Fine In Vodafone FibreX Case

The Commerce Commission has filed an appeal in the High Court against a record $2.25 million fine imposed on Vodafone NZ Limited (Vodafone) for its offending under the Fair Trading Act during its FibreX advertising campaign. While the sentence imposed in the Auckland District Court on April 14 was the largest-ever fine under the Fair Trading Act, the Commission will argue that it is manifestly inadequate... More>>



All District Health Boards: Historic Pay Equity Settlement

An historic agreement has been ratified that addresses a long-standing undervaluation of a workforce that is critical to the smooth running of our hospitals and the delivery of healthcare... More>>


MPI: Dry Autumn In Waikato And South Auckland Leads To Drought Classification Drought conditions affecting the primary sector in the Waikato and South Auckland were today classified as a medium-scale adverse event, enabling a package of support for farmers and growers... More>>


Barfoot & Thompson: Rents Up By Around 3% In Most Areas

The average weekly rent paid for homes in most areas of Auckland has risen by around 3 percent year-on-year. The figures for end March from more than 16,000 properties... More>>


DoC: Smeagol The ‘Gravel Maggot’ Leaves Its Rare Mark On The Remote West Coast
An extremely rare species of sea slug or ‘gravel maggot’ has been detected for the first time on a remote beach in South Westland... More>>



Immigration: Annual Net Migration Loss Of 7,300

The provisional net loss of 7,300 people in the year ended March 2022 was the lowest net migration for a March year since 2012, Stats NZ said today... More>>