Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Kiwi-owned banking services come out on top

CONSUMER MEDIA RELEASE

10 October 2006

Kiwi-owned banking services come out on top

Kiwi-owned TSB and PSIS lead in customer satisfaction ratings in a new Consumer member survey. Both scored a near-perfect 98% approval rating from their customers. Respondents cited “speaking to a real person” and “friendly prompt service” as the main reasons for satisfaction.

ASB, Kiwibank and National Bank follow closely with over 90% approval ratings. BNZ, ANZ and Westpac trailed, all scoring below the average approval rating of 84%.

The lowest satisfaction rating was for HSBC, with only 47% of customers rating their performance as good or very good. Their customers found HSBC’s telephone banking over-complicated, and some found it difficult to communicate with call centre staff. While only 12% of respondents had problems with their bank in the past 12 months, a massive 42% of HSBC customers reported problems with poor customer service.

“HSBC is one of the largest banks in the world, so it’s surprising its New Zealand arm does consistently poorly in our surveys” said David Russell of Consumers’ Institute. “Kiwibank shows what can be done by a nationwide bank. This relatively new bank has always scored highly for customer service in our surveys.”

The Consumer study is the largest survey of its kind, with over 8,200 respondents from a random selection of 12,000 Consumer subscribers.

The full bank survey report is available at www.consumer.org.nz

ENDS

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Grey Power: Is Disappointed To Learn Of More Bank Closures

Many older people are being left without essential services because of cost cutting and the march of modern technology. It is now expected that most banking transactions can occur via the internet or telephone. Jan Pentecost, President of the Grey Power ... More>>

ALSO:

Economy: Supply Chain On Brink Of Overload Says National Road Carriers

The New Zealand supply chain is on the brink of overload and it looks like the upcoming peak imports season may push it over the edge says National Road Carriers Association (NRC) CEO David Aitken. “Worldwide supply chains are in disarray,” says Mr Aitken. ... More>>

Retail: Supermarkets Announced As Government’s Second Market Study

The Government has today launched a market study to ensure New Zealanders are paying a fair price for groceries. More>>

ALSO:

Statistics New Zealand: Retail Sales Recover In The September 2020 Quarter

Retail sales values recorded the largest September quarter rise since the series began in 1995, Stats NZ said today. Spending on major household items, vehicles, and groceries contributed to the strong 7.4 percent ($1.8 billion) rise in total ... More>>

Kea Aerospace: New Zealand Flies Into The Stratosphere

Development has started on a solar-powered, unmanned aircraft that can fly in the stratosphere continuously for months at a time. The zero-emission aircraft will carry a suite of imagery equipment that will be game-changing for many industries, vastly ... More>>

Stats NZ: Births And Deaths: Year Ended September 2020

Births and deaths releases provide statistics on the number of births and deaths registered in New Zealand, and selected fertility and mortality rates. Key facts For the year ended September 2020: 57,753 live births and 32,670 deaths ... More>>

ALSO:


Forest & Bird: Kākāpō Wins Bird Of The Year 2020

The nation has voted and Aotearoa New Zealand has a new Bird of the Year. New Zealand’s moss-colored flightless parrot has climbed to the top-spot for the second time in Forest & Bird’s annual Te Manu Rongonui o Te Tau/Bird of the Year competition. ... More>>