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Hindin Communications Ramps Up Sales

Hindin Communications Ramps Up Sales And Marketing Team

Press release, 11-October-06, Hindin Communications Ltd, Christchurch, New Zealand: Hindin Communications, creators of KnowledgeBase software, have appointed two new sales and marketing professionals to their staff. Kumar Swaminathan and Nick Taylor are spearheading the organisation’s rapid growth.

Kumar Swaminathan has been appointed Manager-Central Region, to expand and service Hindin’s local and national government customer base in Wellington and surrounding areas.

Kumar was previously Director of Business Development at NetKraft in the US and since relocating to New Zealand in 2003, has worked in business development for Leading Edge Communications and Quest Mobile, both located in the capital.

Nick Taylor has been appointed to the new position of Marketing Co-ordinator at Hindin. Nick was previously Accreditation and Marketing Co-ordinator at the University of Canterbury and has experience in all aspects of corporate marketing, including compliance with accreditation processes.

His experience at the University will be particularly useful to his role at Hindin, providing Nick with unique insight into the needs of large institutions with significant regulatory constraints.

About Hindin Communications Ltd

Hindin Communications, established in 1987, is a New Zealand owned innovator of advanced knowledge management solutions. The company has produced its flagship software product KnowledgeBase, to support Contact Centres and Service divisions within large organisations, including educational institutions, local government and national government departments.

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KnowledgeBase promotes efficient quality customer service. It avoids passing customers from department to department and typically allows 80% of all enquiries to be completely settled at the first point of call. For those items that can’t be resolved immediately, KnowledgeBase measures and manages the service level from initial enquiry to resolution either by external contractors or internal service divisions.

With KnowledgeBase, customers can realise large productivity gains in the order of hundreds of thousands of dollars per annum. For further information visit www.knowledgebase.co.nz.


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