Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


HoT Appoints Strategic Destination Managers

House of Travel Appoints Strategic Destination Managers

House of Travel's wholesale arm Travelplan has recently created new 'destination manager' roles that provide a more strategic focus for each destination group.

David Fordyce, managing director of Travelplan, says it was a need to become more 'customer-centric' that prompted the introduction of the new roles.

"The travel industry changes so rapidly and we wanted to ensure we were structuring our business to meet the changing requirements of customers. In order to remain relevant and provide the necessary services to the group and to customers, we need to be innovative in how we source, supply and deliver product."

Fordyce says House of Travel looked at each destination group (defined in regions such as South Pacific, Australia, Asia, etc) and saw that each was effectively a business in its own right and therefore needed to be managed accordingly. The destination manager positions can be likened to an owner operator of a small business. Product managers, considered a more traditional role, will report directly to the destination managers and the two will have clearly defined and separate responsibilities.

"We prefer to be a leader in the industry by predicting changes and customer needs rather than reacting to them. Traditionally there has been some separation – on the one hand there is a product team sourcing product and securing contracts, then there are the consultants, trying to find the right product for their customers. The new structure will bring these two groups closer together, which will mean better product procurement and delivery and a better match, so customers are really getting the product that's right for them. It also means that product managers will have the time and support to get more hands-on with suppliers and partners."

The newly appointed destination managers are:
Paula Sundin – Asia
Julia Paley – UK & Europe
Lynda Cairns – South Pacific
Linda Bridgland - Australia
Wendy Meyer – USA & Canada

Existing Cruise product manager Chris Smith and Adventure product manager Shelley Adkins will step up to roles that combine product manager and destination manager responsibilities. As a result of internal promotions, House of Travel currently has a vacancy for South Pacific Product Manager. ENDS

The House of Travel Group has forecasted turnover in 2006 in excess of $700m, it has 90 retail outlets (with specialist corporate and leisure travel outlets) throughout New Zealand, its own award winning aggregated booking website and two wholesale companies (both inbound and outbound). It employs in excess of 1,100 people and is privately owned (by New Zealander Chris Paulsen) and operated since it was established in 1987.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Tourism: Employers Welcome Back Working Holidaymakers

Tourism businesses gearing up for the return of Australian visitors from next week will be relieved to learn that they will also have access to an offshore pool of much-needed job candidates, Tourism Industry Aotearoa says. Tourism employers around ... More>>

Commerce Commission: Latest Broadband Report Confirms Improved Performance Of Premium Fibre Plans

The latest report from the Commerce Commission’s Measuring Broadband New Zealand programme shows that the performance of Fibre Max plans has improved substantially. This follows a collaboration between the Commission, its independent testing partner, ... More>>

Air New Zealand: Capital Raise Deferred

Air New Zealand has decided to defer its planned capital raise to later in 2021 allowing more time to assess the impacts of recent developments on the airline’s path to recovery. 'We’ve seen some clearing of COVID-19 clouds recently, with ... More>>

Commerce Commission: Cartel Conduct Now Punishable By Up To 7 Years’ Jail Time

Cartel conduct can now be punished with a term of imprisonment of up to 7 years, after the Commerce (Criminalisation of Cartels) Amendment Act 2019 came into effect today. Cartel conduct includes price fixing, market allocation and bid rigging (see ... More>>

Stats NZ: New Report Shows Impact Of Demands On Land In New Zealand

A new environmental report released today by the Ministry for the Environment and Stats NZ, presents new data on New Zealand’s land cover, soil quality, and land fragmentation. The land cover data in the report, Our land 2021 , provides the most ... More>>


Stats NZ: March Card Spending Rebounds Despite COVID

There was a lift in retail card spending in March following a fall in the lockdown-disrupted February month, Stats NZ said today. Seasonally adjusted retail card spending rose by $53 million (0.9 percent), compared with February 2021. Visit our website to read ... More>>

PwC: Outcome Of Review Into Air New Zealand Gas Turbines Business

Air New Zealand has received the report into its Gas Turbines business from independent external advisers PwC. Air New Zealand Chairman Dame Therese Walsh says the report identified a range of effective controls in the Gas Turbines revenue contracting ... More>>