Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Xtra limits ‘unlimited internet usage’ plan


24 November 2006

Xtra limits ‘unlimited internet usage’ plan

Consumers’ Institute has lodged complaints with the Commerce Commission and the Advertising Standards Authority over Xtra’s Go Large broadband advertising.

The Go Large plan, touted as “unlimited internet usage at maximum download speeds” is, in fact, subject to Xtra’s ‘Fair Use Policy’ and ‘traffic management’.

Xtra’s Fair Use Policy states: “If in a single day you use more than 700MB of data during the peak hours of 4pm to 12am (midnight) then we'll get in touch with some advice on how to reduce your usage.” Consumers should not have to reduce their usage on an unlimited usage plan – unless it isn’t unlimited.

“By Xtra’s own admission, 700MB equates to approximately downloading 1 movie or 1 CD. It suggests this sort of usage is in breach of its Fair Use Policy.” says David Russell of Consumers’ Institute. “Internationally, downloading movies or music over the internet is common usage, not excessive usage.”

Consumers’ Institute is also concerned that Xtra’s traffic management negates their claims of maximum speeds. Customers using applications, such as those used to share music and video files, will have their maximum download speeds limited. Xtra’s ‘traffic management’ of download speeds for these applications means that, in our view their advertising is misleading.

The full text of this article is available at


© Scoop Media

Business Headlines | Sci-Tech Headlines


Commerce Commission: Appeals Record $2.25m Fine In Vodafone FibreX Case

The Commerce Commission has filed an appeal in the High Court against a record $2.25 million fine imposed on Vodafone NZ Limited (Vodafone) for its offending under the Fair Trading Act during its FibreX advertising campaign. While the sentence imposed in the Auckland District Court on April 14 was the largest-ever fine under the Fair Trading Act, the Commission will argue that it is manifestly inadequate... More>>

All District Health Boards: Historic Pay Equity Settlement

An historic agreement has been ratified that addresses a long-standing undervaluation of a workforce that is critical to the smooth running of our hospitals and the delivery of healthcare... More>>

MPI: Dry Autumn In Waikato And South Auckland Leads To Drought Classification Drought conditions affecting the primary sector in the Waikato and South Auckland were today classified as a medium-scale adverse event, enabling a package of support for farmers and growers... More>>

Barfoot & Thompson: Rents Up By Around 3% In Most Areas

The average weekly rent paid for homes in most areas of Auckland has risen by around 3 percent year-on-year. The figures for end March from more than 16,000 properties... More>>

DoC: Smeagol The ‘Gravel Maggot’ Leaves Its Rare Mark On The Remote West Coast
An extremely rare species of sea slug or ‘gravel maggot’ has been detected for the first time on a remote beach in South Westland... More>>

Immigration: Annual Net Migration Loss Of 7,300

The provisional net loss of 7,300 people in the year ended March 2022 was the lowest net migration for a March year since 2012, Stats NZ said today... More>>