Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Building Consent and Inspection Services

13th November 2008 FOR MORE INFORMATION:

Building Consent and Inspection Services

What is it really like for the customer?

In the past twelve months, many councils have been working on ways to improve their Building Consent and Inspection services and this year CTMA is conducting a follow-up to its 2007 study, to help participating councils discover where improvements have (and have not) been made.

The study last year was extremely successful and feedback was received from hundreds of homeowners, builders, architects and other building professionals about the Building Consent and Inspection Services they had experienced from councils across the country. This information was used by participating councils to help identify where their customers were feeling pain and where to prioritise work on improving the service.

"From last year's study it's clear that councils need to prioritise on making the improvements that have the biggest influence on the success of their customers' building projects", explains Paul Linnell, CTMA's Managing Director. "Without substantial feedback from customers, their investments can be misdirected and lead to higher overall project costs and longer delays."

This year, individuals and organisations throughout New Zealand who have obtained Building Consent or Building Inspection Services during the past 12 months are being invited to take part. All they need to do is to provide their feedback about their experiences via the online questionnaire at:

This is an important study and the results will be used by participating councils to help shape their future services. All responses are confidential and respondents will not be asked for any personally identifiable information.


CTMA New Zealand Ltd. is a service quality improvement firm that provides a range of consulting and research services to help organisations build loyalty and advocacy by improving customer experience. In addition to its client-specific services, CTMA conducts customer service benchmarking and best-practice studies to help public and private sector organisations improve service to customers and the effectiveness of their customer relationship strategies.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Frog Recruitment: Kiwi Workers Reluctant To Make Business Trips Across The Ditch Despite Trans-Tasman Bubble Opening

When the trans-Tasman travel bubble opens today, many Kiwi companies won't be rushing to buy an air ticket, reluctant to cross the ditch to do business. The latest survey conducted by leading recruitment agency, Frog Recruitment of nearly 1,000 New Zealand ... More>>

Tourism: Employers Welcome Back Working Holidaymakers

Tourism businesses gearing up for the return of Australian visitors from next week will be relieved to learn that they will also have access to an offshore pool of much-needed job candidates, Tourism Industry Aotearoa says. Tourism employers around ... More>>

Commerce Commission: Latest Broadband Report Confirms Improved Performance Of Premium Fibre Plans

The latest report from the Commerce Commission’s Measuring Broadband New Zealand programme shows that the performance of Fibre Max plans has improved substantially. This follows a collaboration between the Commission, its independent testing partner, ... More>>

Air New Zealand: Capital Raise Deferred

Air New Zealand has decided to defer its planned capital raise to later in 2021 allowing more time to assess the impacts of recent developments on the airline’s path to recovery. 'We’ve seen some clearing of COVID-19 clouds recently, with ... More>>

Stats NZ: New Report Shows Impact Of Demands On Land In New Zealand

A new environmental report released today by the Ministry for the Environment and Stats NZ, presents new data on New Zealand’s land cover, soil quality, and land fragmentation. The land cover data in the report, Our land 2021 , provides the most ... More>>


Stats NZ: March Card Spending Rebounds Despite COVID

There was a lift in retail card spending in March following a fall in the lockdown-disrupted February month, Stats NZ said today. Seasonally adjusted retail card spending rose by $53 million (0.9 percent), compared with February 2021. Visit our website to read ... More>>

PwC: Outcome Of Review Into Air New Zealand Gas Turbines Business

Air New Zealand has received the report into its Gas Turbines business from independent external advisers PwC. Air New Zealand Chairman Dame Therese Walsh says the report identified a range of effective controls in the Gas Turbines revenue contracting ... More>>