Red Hat Global Support Team Honored as a Leader

Red Hat Global Support Team Honored as a Leader in Support Excellence

Red Hat recognized as a finalist in the HDI Team Excellence Awards for
customer support

APAC ­ March 22, 2011 ­ Red Hat, Inc. (NYSE: RHT), the world's leading
provider of open source solutions, today announced that its Global Support
Services team has been named a top-three finalist in the HDI Team Excellence
Awards in recognition of the support leadership Red Hat delivers to its
global enterprise customers.

The HDI Team Excellence Awards program honors the IT service and support
professionals who have most enhanced the image of the support services
profession by setting and achieving the highest standards of excellence in
customer support. Submissions for the award are judged on criteria that
include how the support team complements the company's mission, the nature
of support and how the support group is organized, how the support team
measures customer satisfaction and new processes or procedures that have
been rolled out within the last 12 months.

Red Hat's subscription model provides customers with the latest open source
technology, improved features, security updates and software and hardware
certifications. It also includes access to unique knowledge and technical
expertise from Red Hat's Global Support Services and engineering teams. In
June 2010, Red Hat announced enhancements to its customer experience and
subscription value with the general availability of a new global customer
portal. The customer portal provides a single point of entry for Red Hat
customers to access product knowledge such as document and video content,
downloads, case management, security updates, subscription management and
proactive planning tools such as uses cases and solutions.

"The top three finalists of HDI's Team Excellence, in either Internal or
External, demonstrate to our support industry peers that the teams have
achieved high levels of excellence in the three categories of people,
process and technology, making Red Hat a leading-edge company in the support
industry,² said Sophie Klossner, executive director of Membership at HDI.
³Because of the history of HDI's Team Excellence award winners and the
quality of teams they represent, Red Hat is joining an elite group of
companies that share in the excellence they have developed through their
support teams, generating through their entire organization."

Red Hat's Global Support Services team is responsible for earning and
maintaining the loyalty of our subscribing customers. Through the reliable
products we offer, the collaborative work we engage in with customers and
partners and the high level of service we provide, we place our customer
needs first,² said Marco Bill-Peter, vice president, Global Support Services
at Red Hat. ³We're excited to be recognized by HDI for the updates we have
been driving to improve our support delivery to our global customers and
extend the value of our subscriptions.²

Red Hat has also been recognized for delivering customer value for seven
consecutive years by the CIO Insight Vendor Value survey, an annual survey
polling IT decision-makers at U.S.-based enterprises on how they perceive
the value of their IT vendor's product and service offerings.

ENDS

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