2 September, 2011
BNZ is named ‘best small business’ bank in New Zealand
Bank of New Zealand has been awarded the prestigious CANSTAR CANNEX Award for best small business bank in recognition of its dedicated small business team, open seven days a week.
The award comes hot on the heels of a 7% increase in the bank’s market share following the small business team’s establishment.
BNZ Director of Retail Andy Symons says the win is a result of the hard work the team has put in.
“Small business owners don’t keep conventional office hours – these men and women are up ladders, on the phone, working around the clock, hence the innovation of our seven days a week service. We’re delighted with the advancements that have been made by our small business team, as we continue to recognise the needs of this rare and specialist breed of business owner.
“Small business is at the core of New Zealand’s working landscape, and we want to make sure that they have the ongoing support they need from their bank.”
CANSTAR CANNEX NZ National Manager, Derek Bonnar, says, “It’s hugely encouraging to see major banks, such as the BNZ, stepping into the breach to support small business given the gap that was left in the market.”
BNZ found the majority of its customers were looking for accessibility, ease, value for money and clarity between the customer and bank. To help meet these needs, BNZ created a small business team focused purely on small business, and is the only New Zealand bank with business specialists available seven days a week.
Specialists are also available in BNZ stores, with the highest number of small business managers per branch in the industry. Video technology is also being used to ensure all parts of the country have access to a small business banker.
Additionally BNZ created a suite of small business tailored products to best meet small businesses needs, such as MyMoney, which removes cash-handling and transaction fees.
“We are committed to creating innovative banking solutions for our clients. Small business owners are the backbone of our economy, and we will continue to listen to our customers and make products that meet their needs,” says Mr Symons.