Housemart continues to lead way
July 27 2015
Housemart continues to lead way in residential property management
They’ve done it again – the little business that COULD is once again the little business that DOES.
Over the past four years, Queenstown-based property management agency Housemart has become a force to be reckoned with.
Taking home awards like there’s no tomorrow, Housemart is setting the bar in industry standards and firmly staking its claim as one of the country’s leading property management companies.
The company beat off stiff competition from large franchises and independent offices from across New Zealand to take home the top title - for the fourth year - for Small Residential Property Management Office of the Year.
The 2015 Awards for Excellence in Property Management Awards were held in Auckland on Friday night (July 24), and Housemart director Hayley Stevenson said the run of awards over the last few years continued to be “an honour and a privilege”.
“Every award means so much to our Housemart family,” said Hayley. “Awards criteria and rules often change, so it’s by no means a given that we’re up for a gong when we enter each year.
“It’s a new challenge each time but we can confidently say that we’ll continue to ‘up our game’ and exceed expectations.”
The annual event is run by the Real Estate Institute of New Zealand (REINZ), recognising excellence in agencies and individuals within the residential property management sector.
The awards are judged by an independent panel made up of four industry experts and a member of parliament (outside housing). Winners are selected based on multiple criteria, including quality of customer service, level of industry expertise and commitment to professional ethical standards.
Emphasising that any good business is only as good as its people, Housemart administrator Caroline Gibson came runner-up in the category for Administration Person of the Year.
Working for Housemart for about a year, Caroline is “delighted” to have received such great recognition.
“I’m thrilled to be part of this award winning team,” said Caroline. “We’re constantly striving to provide the highest levels of customer service that we can.”
Launched in Queenstown in 2011, Housemart is highly systemised, offering a premium customer experience and with rental property portfolios exclusive to Queenstown. The team is highly-qualified and experienced -- motivated to find the right tenants for the right property, ensure on-time rent payments and keep properties in top-notch condition.
In one of the highest rent areas in the country, and with demand ‘peaks’ not seen anywhere else in New Zealand, the company operates in a very unique market place. With a huge turnover of people on a seasonal basis, properties for rent spend less time on the market, meaning the small company constantly works “above and beyond” to provide an efficient and reliable property management service.
Housemart is so confident in its ability to do that, it offers a ‘money-back guarantee’ if landlords aren’t completely satisfied with their service. Landlords also love video inspections provided by Housemart which show a complete overview of the property and how it’s been cared for and presented to future clients.
For tenants, Housemart strives to deliver the same levels of customer service excellence as they would to a landlord, providing them with a tenant handbook, welcome gift and video reports.
In its four years of operation, Housemart has grown to support 4.5 full-time staff, is a paperless office, and its portfolio continues to grow at a rapid rate.
“For such a small agency, we’re grateful for the recognition we receive and are fully aware of how significant each award is,” said Hayley.
“We’re really up against the big boys in terms of size – our whole company is the size of some of their marketing departments.
“The secret of our success? It’s down to a lot of hard work, dedication and pure enjoyment of the job.”