Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Housemart continues to lead way

July 27 2015

Housemart continues to lead way in residential property management

They’ve done it again – the little business that COULD is once again the little business that DOES.

Over the past four years, Queenstown-based property management agency Housemart has become a force to be reckoned with.

Taking home awards like there’s no tomorrow, Housemart is setting the bar in industry standards and firmly staking its claim as one of the country’s leading property management companies.

The company beat off stiff competition from large franchises and independent offices from across New Zealand to take home the top title - for the fourth year - for Small Residential Property Management Office of the Year.

The 2015 Awards for Excellence in Property Management Awards were held in Auckland on Friday night (July 24), and Housemart director Hayley Stevenson said the run of awards over the last few years continued to be “an honour and a privilege”.

“Every award means so much to our Housemart family,” said Hayley. “Awards criteria and rules often change, so it’s by no means a given that we’re up for a gong when we enter each year.

“It’s a new challenge each time but we can confidently say that we’ll continue to ‘up our game’ and exceed expectations.”

The annual event is run by the Real Estate Institute of New Zealand (REINZ), recognising excellence in agencies and individuals within the residential property management sector.

The awards are judged by an independent panel made up of four industry experts and a member of parliament (outside housing). Winners are selected based on multiple criteria, including quality of customer service, level of industry expertise and commitment to professional ethical standards.

Emphasising that any good business is only as good as its people, Housemart administrator Caroline Gibson came runner-up in the category for Administration Person of the Year.

Working for Housemart for about a year, Caroline is “delighted” to have received such great recognition.

“I’m thrilled to be part of this award winning team,” said Caroline. “We’re constantly striving to provide the highest levels of customer service that we can.”

Launched in Queenstown in 2011, Housemart is highly systemised, offering a premium customer experience and with rental property portfolios exclusive to Queenstown. The team is highly-qualified and experienced -- motivated to find the right tenants for the right property, ensure on-time rent payments and keep properties in top-notch condition.

In one of the highest rent areas in the country, and with demand ‘peaks’ not seen anywhere else in New Zealand, the company operates in a very unique market place. With a huge turnover of people on a seasonal basis, properties for rent spend less time on the market, meaning the small company constantly works “above and beyond” to provide an efficient and reliable property management service.

Housemart is so confident in its ability to do that, it offers a ‘money-back guarantee’ if landlords aren’t completely satisfied with their service. Landlords also love video inspections provided by Housemart which show a complete overview of the property and how it’s been cared for and presented to future clients.

For tenants, Housemart strives to deliver the same levels of customer service excellence as they would to a landlord, providing them with a tenant handbook, welcome gift and video reports.

In its four years of operation, Housemart has grown to support 4.5 full-time staff, is a paperless office, and its portfolio continues to grow at a rapid rate.

“For such a small agency, we’re grateful for the recognition we receive and are fully aware of how significant each award is,” said Hayley.

“We’re really up against the big boys in terms of size – our whole company is the size of some of their marketing departments.

“The secret of our success? It’s down to a lot of hard work, dedication and pure enjoyment of the job.”


© Scoop Media

Business Headlines | Sci-Tech Headlines


DIY Law: Government Exempts Some Home Improvements From Costly Consents

Homeowners, builders and DIYers will soon have an easier time making basic home improvements as the Government scraps the need for consents for low-risk building work such as sleep-outs, sheds and carports – allowing the construction sector ... More>>


Media Awards: The New Zealand Herald Named Newspaper Of The Year, Website Of The Year At Voyager Media Awards

The New Zealand Herald has been labelled a “powerhouse news operation” as it claims the two biggest prizes – Newspaper of the Year and Website of the Year – along with many individual awards at the 2020 Voyager Media Awards Website of the ... More>>


ASB Bank: ASB Takes The Lead Again With New Low Home Loan Interest Rate

ASB has moved again to support its customers, cutting a number of home loan rates, including the two-year special rate to a new low of 2.69% p.a. Craig Sims, ASB executive general manager Retail Banking says the reduced rate will be welcome news for many ... More>>


Nathan Hoturoa Gray: The Problems With Testing And Case Statistics For Covid-19

To begin to understand disease transmission in a country requires adequate testing of your population with properly vetted, accurate tests. As the world struggles to find what 'adequate percentage' of the population is necessary, (estimates predict ... More>>


RNZ: Fletcher Building To Lay Off 1000 Staff In New Zealand

The construction company will cut around 10 percent of its workforce as it struggles with the fallout from Covid-19. More>>


Can Pay, Won't Pay: Cashflow Moves Urged

Government Ministers are asking significant private enterprises to adopt prompt payment practices in line with the state sector, as a way to improve cashflow for small businesses. More>>


Gordon Campbell: On Why We Should Legally Protect The Right To Work From Home

For understandable reasons, the media messaging around Level Two has been all about “freedom” and “celebration”, but this is not necessarily going to be a universal experience. When it comes to workplace relations, Level Two is just as likely to ... More>>


Telecoms: Spark Welcomes Spectrum Allocation And Prepares For 5G Rollout Over The Next 12 Months

Spark welcomes spectrum allocation and prepares for 5G rollout over the next 12 months Spark today welcomed the announcement of the direct allocation process of 5G spectrum, with the Company to be offered management rights to 60 MHz of 3.5 GHz ... More>>


Trade: Record Monthly Surplus As Imports Dive

Imports in April 2020 had their biggest fall since October 2009, resulting in a monthly trade surplus of $1.3 billion, Stats NZ said today. “This is the largest monthly trade surplus on record and the annual goods trade deficit is the lowest ... More>>


Media Blues: Stuff Chief Executive Buys Company For $1

Stuff chief executive Sinead Boucher has purchased Stuff from its Australian owners Nine Entertainment for $1.
The chief executive was returning the company to New Zealand ownership, with the sale is expected to be completed by 31 May.
"Our plan is to transition the ownership of Stuff to give staff a direct stake in the business as shareholders," Boucher said in a statement.... More>>


RNZ: Bar Reopening Night 'much, Much Quieter'

Pubs and bars are reporting a sluggish first day back after the lockdown, with the fear of going out, or perhaps the joy of staying home, thought to be a reason for the low numbers. More>>


Stats NZ: New Zealand’s Population Passes 5 Million

New Zealand's resident population provisionally reached 5 million in March 2020, Stats NZ said today. More>>

NIWA: Seven Weeks Of Clearing The Air Provides Huge Benefits: Scientist

Seven weeks of lockdown has provided evidence of how pollution can vanish overnight with benefits for the environment and individuals, says NIWA air quality scientist Dr Ian Longley. Dr Longley has been monitoring air quality in Auckland, Wellington ... More>>


Government: Milestone In Cash Flow Support To SMEs

A significant package of tax reforms will be pushed through all stages in Parliament today to throw a cash flow lifeline to small businesses. More>>


University Of Canterbury: Astronomers Discover The Science Behind Star Bursts That Light Up The Sky

University of Canterbury (UC) astronomers are part of an international team that has revealed how explosions on the surface of a white dwarf star can increase its brightness by thousands or millions of times making it look like a new star. For ... More>>

Air NZ: Air New Zealand Adds Business-timed Flights For Regions

Air New Zealand will operate business-timed flights in and out of a number of regional ports from next month.
The flights will allow customers in Hamilton, Tauranga, Napier, New Plymouth, Palmerston North, Nelson, Dunedin and Invercargill to undertake a day of business in either Auckland, Wellington or Christchurch... More>>