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FairWay to provide a building dispute resolution service

Media Release

17 November 2015

FairWay to provide a building and construction dispute resolution service

Nationwide mediation and dispute resolution specialist, FairWay Resolution Limited has launched a building and construction dispute resolution service.

FairWay’s new service will further extend its current provision of dispute resolution services between builders, other contractors involved in building houses and home owners. The service is a quick and inexpensive alternative to going to court.

There are a many reasons things might go wrong with a building project. For example, the homeowner might have unrealistic expectations of the scope of the building work, there might be a lack of communication between contractor and client, there may be shortages of specified products which results in delivery delays, or the workmanship may not be up to standard.

FairWay has also recently been appointed by the Minister of Building and Housing as an Authorised Nominating Authority under the Construction Contracts Act 2002 to appoint appropriately qualified, trained and impartial adjudicators to determine construction disputes.

The launch of the Authorised Nominating Authority service has been timed to coincide with sweeping changes under the Construction Contracts Amendment Act, which will affect all new building contracts and the adjudication process from 1 December 2015.

Chief Executive – Greg Pollock says that recent changes to the Building Act provide consumers with greater rights under the new legislation and that is a good thing for consumers.

“FairWay has been working with the building industry to resolve emerging issues with consumers before they escalate into costly and intractable disputes.

The growth of alternative dispute resolution, such as mediation and facilitation, reflects the worldwide trend towards early intervention to avoid the time and expense involved in litigation, not to mention the stress and anxiety associated with having a dispute or going to court.”

Pollock says FairWay is excited to be providing this service that will help individuals and businesses resolve their dispute as early and as cost-effectively as possible.

FairWay has an established panel of highly qualified and experienced dispute resolution practitioners who can assist either consumers, builders or other parties involved in a building dispute.

FairWay is a professional services company that specialises in conflict management helping prevent conflict, through to resolving conflict using alternative dispute resolution techniques. FairWay currently handles around 10,000 disputes per year, which are spread across work for Accident Compensation Corporation (ACC), Telecommunications Dispute Resolution scheme (TDR), the Financial Dispute Resolution Scheme (FDRS) and Family Dispute Resolution (FDR).


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