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Service Sectors serve up a third of all Kiwi careers


Not only do the tourism, retail, hospitality, aviation and travel sectors provide vital services to New Zealanders and our visitors, combined, they also serve up some of the biggest opportunities for jobs and careers.

In fact, 35 per cent of all job openings in New Zealand between 2017 and 2020 will be in these sectors.

This equates to 89,286 retail jobs, 49,786 hospitality jobs, 43,211 tourism jobs, 3,889 aviation jobs, 1,755 travel jobs, and 626 jobs in museums.

Dean Minchington, CEO of ServiceIQ, says the industry that is critical to daily life and the economy is a fundamental driver of employment on a huge scale.

“These are growing sectors that in addition to providing towns, cities and smaller communities with essential services, offer talented people jobs and real opportunities to upskill, qualify and advance an exciting and rewarding career,” says Dean.

He says the service industry is ideal for people who learn better on the job rather than in a lecture theatre: “By training on the job and learning from experts, people gain real practical skills, knowledge and qualifications for life and career. They also earn as they learn without being hampered by a student loan.”

The direct approach of developing skills relevant to the workplace also works well for employers.

ServiceIQ provides on-job training programmes to Accor, Air New Zealand, BP, Flight Centre, McDonald’s, Novotel, Skyline New Zealand, The Warehouse Group, Z Energy and many more.

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“They’re all household names. They are iconic brands. They are market leaders. They have achieved sustained success. And they are all one hundred per cent committed to on-job training that gives staff important skills, qualifications and customers great service,” says Dean.

Every year, thousands of Kiwis upskill using ServiceIQ workplace training programmes and apprenticeships in the retail, hospitality, tourism, travel, aviation and museum sectors.

This wide variety of exciting roles includes: chefs, caterers, baristas, travel agents, tour guides and operators, museum front of house, hotel managers, aircraft engineers, flight attendants, airline customer service staff and ramp operators, retail supervisors, merchandisers and managers, restaurant maître d’s, food and beverage café bar and restaurant managers, and more.


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