Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Know rights following the Samsung Galaxy Note7 Recall

Media release

13 October 2016

Consumer Protection urges people to know their rights following the Samsung Galaxy Note7 Recall

In the wake of the recent recall of the Samsung Galaxy Note7 phone, the Ministry of Business, Innovation & Employment’s Consumer Protection team is reminding people to become familiar with their rights under the Consumer Guarantees Act (CGA).

“When a business supplies you with a product for personal or household use and there’s a problem with it, you have the right to ask them to fix the problem under the CGA,” says Consumer Protection Manager, Mark Hollingsworth.

“If the problem is serious you can take the product back and ask to choose a replacement of the same type and similar value, or ask for a full refund of the amount you purchased it for. A product that is unsafe is an example of a serious problem.”

“Your first point of call should be with the retailer who sold you the product,” Mr Hollingsworth says.

“Every situation and product is different, but the retailer should be able to assess whether it can be fixed, or is serious and cannot be fixed. They should then be able to let you know what your options are, for instance receiving a replacement product or a refund. Knowing your consumer rights and what a business is obliged to do under the CGA can make things easier for everyone.”

“In the case of the Note7 phone, Samsung is offering consumers the option of a replacement phone, or a refund.”

“If you have a Samsung Galaxy Note7, we encourage you to get in touch with the place where you purchased the phone to take advantage of these options,” Mr Hollingsworth says.

Mr Hollingsworth says the high-profile nature of the Samsung recall has served as a timely reminder that consumers should be familiar with their rights and businesses’ obligations when making a purchase and if things go wrong.

“It’s important to feel empowered when buying products or services. The Consumer Protection websitehas information on what to know and do before, during and after purchasing a product or service.”

“It’s also a good idea to sign up to receive alerts from the Product Recalls website, so you can keep informed of essential information to help stay safe.”

More information on Consumer’s Rights and the CGA is available on the Consumer Protection website.

[ends]

Note to editors:

At the beginning of September 2016 Samsung issued a recall for all Galaxy Note7 phones sold in New Zealand because the battery could overheat and catch fire.

On 11 October 2016, Samsung asked all global partners to stop sales and exchanges of Galaxy Note7's while a further investigation takes place.

Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device immediately.


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Westpac: Sets Out Plan To Go Cheque-Free

Westpac NZ has announced details of its plan to phase out cheques, after signalling in May that it would be supporting a move to other forms of payment. Cheques will cease to be available as a means of payment after 25 June 2021. Westpac NZ General ... More>>

ALSO:

NZTA: Major New Zealand Upgrade Programme Projects Go To Tender

Two major New Zealand Upgrade Programme projects are beginning tenders for construction. The New Zealand Upgrade Programme is a $6.8 billion investment to get our cities moving, to save lives and boost productivity in growth areas. The first Auckland ... More>>

Reserve Bank: RBNZ Seeks To Preserve Benefits Of Cash

The Reserve Bank – Te Pūtea Matua is taking on a new role of steward of the cash system “to preserve the benefits of cash for all who need them”, Assistant Governor Christian Hawkesby told the Royal Numismatics Society of New Zealand annual conference ... More>>

ALSO:

Economy: Double-Dip Recession Next Year, But Housing Rolls On

New Zealand's economy is expected to slip back into recession early next year as delayed job losses, falling consumer spending, and the absence of international tourists bites into growth. More>>

ALSO:

Microsoft New Zealand: Microsoft Expands “Highway To A Hundred Unicorns” Initiative To Support Startups In Asia Pacific

New Zealand, 14 October 2020 – Today Microsoft for Startups launches the Highway to a Hundred Unicorns initiative in Asia Pacific to strengthen the region’s startup ecosystem. This follows the initiative’s success in India, where 56 startups were ... More>>

Fonterra: Farmers Taking Another Step Towards New Zealand’s Low Emissions Food Production

They’re hot off the press and intended to help take the heat out of climate change. Fonterra farmers are already among the world’s most sustainable producers of milk and now have an additional tool in their sustainability toolbox. Over the last few ... More>>

ALSO:



Courts: Businessman Eric Watson Sentenced To A Four-Month Jail Term

New Zealand businessman Eric Watson has been sentenced to a four-month jail term in the UK for contempt of court, TVNZ reports. More>>

OECD: Area Employment Rate Falls By 4.0 Percentage Points, To 64.6% In Second Quarter Of 2020

The OECD area employment rate – the share of the working-age population with jobs – fell by 4.0 percentage points, to 64.6%, in the second quarter of 2020, its lowest level since the fourth quarter of 2010. Across the OECD area, 560 million persons ... More>>

Spark: Turns On 5G In Auckland And Offers A Glimpse Into The Future Of Smart Cities

Spark turned on 5G in downtown Auckland today and has partnered with Auckland Transport (AT) to showcase some of the latest in IoT (Internet of Things) technology and demonstrate what the future could look like for Auckland’s CBD with the power of 5G. 5G is ... More>>

Stats NZ: Monthly Migration Remains Low

Since the border closed in late-March 2020, net migration has averaged about 300 a month, Stats NZ said today. In the five months from April to August 2020, overall net migration was provisionally estimated at 1,700. This was made up of a net gain ... More>>

University of Canterbury: Proglacial Lakes Are Accelerating Glacier Ice Loss

Lake Tasman, New Zealand | 2016 | Photo: Dr Jenna Sutherland Meltwater lakes that form at glacier margins cause ice to recede much further and faster compared to glaciers that terminate on land, according to a new study. But the effects of these glacial ... More>>

ALSO:

Dairy: Fonterra Sells China Farms

Fonterra has agreed to sell its China farms for a total of $555 million (RMB 2.5 billion*1), after successfully developing the farms alongside local partners. Inner Mongolia Natural Dairy Co., Ltd, a subsidiary of China Youran Dairy Group Limited ... More>>

ALSO: