Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

ASB making selfie ID a reality

Wednesday 21 November 2018

Confirming customer identity is now as easy as taking a selfie, with the ASB ID mobile app.

The biometric app allows customers to verify their identity by comparing a photo of themselves and a photo of their eligible drivers’ licence or passport, without having to go into a branch.

Earlier this year ASB ran a pilot programme in Auckland and Christchurch testing the biometric ID app, and now this safe and secure digital process is available to new ASB customers from the comfort of home.

ASB acting executive general manager retail Claire McKinnon says customer and staff feedback from the pilot programme was very positive, and highlighted the ease of use of the innovative app.

“During our pilot, there were a lot of comments about how convenient the ASB ID app was for people wanting to join without the need to visit a branch. The app streamlines the process of opening an account with ASB, making it quicker and easier for our customers,” McKinnon says.

“Providing more choices about where and when our customers can join ASB by using this biometric technology has been an exciting innovation.”
Biometrics in banking
Facial biometrics are used to compare the selfie with the customer’s photo ID, ensuring the two match.

The secure digital process allows eligible new customers to open an ASB bank account from anywhere in New Zealand in approximately 15 minutes, and start transacting the same day.

Previously, ASB customers could start the process to join online, but needed to go into a branch in person with documents proving their identity and address.

The ASB ID app is available to customers within New Zealand who have joined online, have eligible photo ID (a New Zealand drivers licence, New Zealand passport or Australian passport) and a supported mobile phone. Customers can download the ASB ID app for Apple or Android.

ASB partnered with trusted identification verification service provider VIX Verify, to create the verification solution behind the app.

VIX Verify New Zealand reseller Ross Hughson says he enjoyed working with ASB on the innovative biometric solution.

“We know biometrics can improve the customer experience, while also making it more efficient and safer for everyone. As a result, VIX Verify is investing in biometric capability so we can further enhance this solution with ASB.”

For more information about ASB ID please visit https://www.asb.co.nz/banking-with-asb/asb-id-app.html

How does the ASB ID app work?
Eligible new ASB customers can use the ASB ID app to open a bank account without going into an ASB branch.

Customers will need eligible photo ID (a New Zealand drivers licence, New Zealand passport or Australian passport). They will be able to confirm their identity using the ASB ID app, on a supported iPhone or Android mobile phone, using this step-by-step process:
1. Complete the Join ASB form online, then download and log in to the ASB ID app
2. In the app, customers will be asked to take a photo of their eligible photo ID, and then take a selfie
3. The details from the customer’s photo ID will be automatically matched against records held by trusted external providers
4. The customer’s selfie will be biometrically compared automatically to the photo on their ID. The result indicates how likely that it is the same person in both photos
5. After final checks, ASB will email the customer when their account is ready to use. Customers will receive this email on the same day.

ends

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

Government: New Year Border Exception For Seasonal Workers In The Horticulture And Wine Industries

2000 additional RSE workers to enter New Zealand early next year employers must pay these workers at least $22.10 an hour employers will cover costs of managed isolation for the RSE workers RSE workers will be paid the equivalent of 30 hours work a week ... More>>

ALSO:

Grey Power: Is Disappointed To Learn Of More Bank Closures

Many older people are being left without essential services because of cost cutting and the march of modern technology. It is now expected that most banking transactions can occur via the internet or telephone. Jan Pentecost, President of the Grey Power ... More>>

ALSO:

Economy: Supply Chain On Brink Of Overload Says National Road Carriers

The New Zealand supply chain is on the brink of overload and it looks like the upcoming peak imports season may push it over the edge says National Road Carriers Association (NRC) CEO David Aitken. “Worldwide supply chains are in disarray,” says Mr Aitken. ... More>>

Stats NZ: Annual Goods Trade Surplus At 28-Year High

New Zealand’s annual goods trade surplus reached a 28-year high of $2.2 billion as imports tumbled in the year ended October 2020, Stats NZ said today. “This is the largest annual surplus since the July 1992 year, driven mainly by much lower ... More>>

ComCom: How Real Is That Bargain?

The Commerce Commission urges retailers and consumers to think hard about the bargains being offered as ‘Black Friday’ and Christmas draw near. Black Friday has now overtaken Boxing Day in terms of retail spending, according to data from electronic ... More>>

Stats NZ: Births And Deaths: Year Ended September 2020

Births and deaths releases provide statistics on the number of births and deaths registered in New Zealand, and selected fertility and mortality rates. Key facts For the year ended September 2020: 57,753 live births and 32,670 deaths ... More>>

ALSO:


Forest & Bird: Kākāpō Wins Bird Of The Year 2020

The nation has voted and Aotearoa New Zealand has a new Bird of the Year. New Zealand’s moss-colored flightless parrot has climbed to the top-spot for the second time in Forest & Bird’s annual Te Manu Rongonui o Te Tau/Bird of the Year competition. ... More>>