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BNZ strengthens customer focus

1 February 2019

Bank of New Zealand (BNZ) today announced changes to its corporate structure and two new executive appointments.

BNZ is creating a new division that brings together the bank’s Business and Consumer banking.

“Many New Zealanders have a strong entrepreneurial spirit and want trusted advisors to help their business flourish, as well as their home finances work hard for their families. Bringing together these two teams allows us to build on our award-winning strengths in both areas and offer our customers an outstanding experience every time,” says BNZ CEO Angie Mentis.

“BNZ has a strong business banking team based on its nationwide Partners network. Combined with BNZ’s commitment to the regions, this move ensures we can support New Zealanders banking needs with the best teams and technology no matter what sort of banking requirements they have,” say Ms. Mentis.

Paul Carter, previously BNZ’s Chief Customer Officer, Consumer and Wealth has been appointed to the new role Chief Customer Officer, Partners and Consumer.

In two other major changes BNZ has created two new focused divisions: one dedicated to its Private, Wealth and Insurance customers, the other dedicated to its Corporate and Institutional banking customers.

“These are both important areas for us and require specialist focus. With bold ambitions for these areas we will deliver dedicated executive leadership to these BNZ customers,” says Ms Mentis.

Christine Yates has been appointed Chief Customer Officer, Private, Wealth and Insurance. Christine joins BNZ from National Australia Bank (NAB) where she has been Executive General Manager of NAB Private Wealth.

Penny Ford has been appointed Chief Customer Officer, Corporate and Institutional. Penny joins BNZ from ANZ where she has been General Manager Auckland and Northland, Commercial and Agri.

“Christine and Penny are great additions to the BNZ Executive team. With them, we will change the game in Private, Wealth and Insurance and in Corporate and Institutional banking. They bring extensive experience as well as new ideas as we look to grow and innovate for our customers,” says Ms. Mentis.


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