Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Shoe Clinic first to five years with Consumer Trusted credit

Shoe Clinic has become the first business to achieve Consumer NZ’s “Consumer Trusted” accreditation for five years running.

The footwear retailer, which is New Zealand-owned, has 18 stores nationwide and sells online. This business was a consistently high achiever, Consumer NZ chief executive Sue Chetwin said.

“Shoe Clinic has maintained a very high assessment rating since first becoming Consumer Trust-ed in 2015. Our accreditation is tough to achieve, so it’s clear this business is providing a high-quality experience for its customers. High standards of customer care are central to our pro-gramme,” she said.

In 2015, Consumer NZ developed its Trusted programme to recognise businesses that met the consumer watchdog’s strict code of conduct. This code ensures accredited businesses provide exceptional customer service, and exceed the requirements of the Fair Trading Act, Consumer Guarantees Act and other consumer-related laws.

Consumer NZ carries out detailed mystery shopping as part of its assessment. This includes how staff treat shoppers, how they manage returns and what information customers are given about their rights if something goes wrong. In every area, Shoe Clinic had been exemplary, Ms Chetwin said.

Shoe Clinic director Hamish French said he originally applied to be a Consumer Trusted business based on Consumer NZ’s reputation as the trusted and unbiased reviewer of retail and consumer products.

“We knew if we were a Consumer Trusted business it would be a great checklist for us to ensure our 18 stores were upholding our extremely strong customer service focus. We also knew poten-tial customers would see Shoe Clinic as a very reliable retailer by being approved and trusted by Consumer NZ. This has proved to be the case. We are very proud to be the first business to be Consumer Trusted for five years running!”

To find out more about the Consumer Trusted programme, visit www.consumer.org.nz.

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

NIWA: Scientists Say Methane Emitted By Humans ‘vastly Underestimated’

NIWA researchers have helped unlock information trapped in ancient air samples from Greenland and Antarctica that shows the amount of methane humans are emitting into the atmosphere from fossil fuels has been vastly underestimated... More>>

ALSO:

SMC Expert Reaction: Record Dry Spells And Effects On Forests

With no rain forecast before Sunday, Auckland is about to break a record for the city's longest dry spell. Niwa says Auckland is likely to hit 40 consecutive days without rain this weekend . The upper North Island is seeing severe meterological ... More>>

ALSO:

Reserve Bank: Official Cash Rate Remains At 1.0 Percent

The Monetary Policy Committee has decided to keep the Official Cash Rate (OCR) at 1.0 percent. Employment is at or slightly above its maximum sustainable level while consumer price inflation is close to the 2 percent mid-point of our target range. ... More>>

ALSO:



Science Media Centre: Novel Coronavirus Detected In China – Expert Reaction

The virus was detected after more than 40 people were hospitalised with pneumonia in Wuhan City, China and the outbreak traced to a large animal and seafood market. The Centers for Disease Control and Prevention reports that person-to-person transmission ... More>>

ALSO:

Science Media Centre: Flooding could release toxic gas – Expert Reaction

A chemical substance known as ouvea premix stored at an old paper mill in Mataura could release toxic ammonia gas if it comes in contact with water.More>>

ALSO: