Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Fidelity Life dials up customer experience with new CCO

Fidelity Life, New Zealand’s largest locally owned and operated life insurer and ANZIIF Life Insurance Company of the Year, has appointed Pete Doherty as its new Chief Customer Officer (CCO).

Chief Executive Officer Nadine Tereora says the CCO role is a crucial one as Fidelity Life ramps up its customer-focused transformation.

“I’m delighted to welcome Pete to Fidelity Life. We know one of the keys to unlocking our future success is delivering great customer experiences – and Pete will be responsible for shaping our customer strategy and using human-centred design to make this happen.”

Pete joins Fidelity Life from 2degrees where he’s been the Head of Business Transformation, responsible for driving a customer experience transformation to enable digital innovation and customer centricity.

During his career Pete’s worked in customer experience roles at BNZ, Warehouse Mobile and Spark, and early on spent time as a consultant with EY and KPMG.

“Pete’s appointment is another important milestone as we work towards a sustainable and successful future, with the customer at the centre of everything we do,” says Nadine.

Pete starts at Fidelity Life on 25 November 2019 and will join the Executive team, reporting to Nadine.


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

NIWA: Scientists Say Methane Emitted By Humans ‘vastly Underestimated’

NIWA researchers have helped unlock information trapped in ancient air samples from Greenland and Antarctica that shows the amount of methane humans are emitting into the atmosphere from fossil fuels has been vastly underestimated... More>>

ALSO:

SMC Expert Reaction: Record Dry Spells And Effects On Forests

With no rain forecast before Sunday, Auckland is about to break a record for the city's longest dry spell. Niwa says Auckland is likely to hit 40 consecutive days without rain this weekend . The upper North Island is seeing severe meterological ... More>>

ALSO:

Reserve Bank: Official Cash Rate Remains At 1.0 Percent

The Monetary Policy Committee has decided to keep the Official Cash Rate (OCR) at 1.0 percent. Employment is at or slightly above its maximum sustainable level while consumer price inflation is close to the 2 percent mid-point of our target range. ... More>>

ALSO:



Science Media Centre: Novel Coronavirus Detected In China – Expert Reaction

The virus was detected after more than 40 people were hospitalised with pneumonia in Wuhan City, China and the outbreak traced to a large animal and seafood market. The Centers for Disease Control and Prevention reports that person-to-person transmission ... More>>

ALSO:

Science Media Centre: Flooding could release toxic gas – Expert Reaction

A chemical substance known as ouvea premix stored at an old paper mill in Mataura could release toxic ammonia gas if it comes in contact with water.More>>

ALSO: