Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Air New Zealand makes summer international schedule changes

18 November 2019

Air New Zealand makes summer international schedule changes due to Rolls-Royce maintenance requirements

Air New Zealand is making some changes to its international schedule over summer as a result of ongoing global issues impacting some Rolls-Royce engines on its Boeing 787-9 aircraft.

Rolls-Royce requires operators of its Trent 1000 TEN model engines to carry out more frequent maintenance due to an issue with the engine’s high-pressure turbine blades. Rolls-Royce does not have any replacement engines available while maintenance work is undertaken and has advised Air New Zealand there’s significant wait for repair services.

Air New Zealand has 10 Trent 1000 TEN engines fitted to its 787-9 fleet and has been working to minimise disruption but schedule changes are now unavoidable. Further changes may also be required as the airline progresses the engine checks.

The most substantive of changes announced today is the suspension of its twice-weekly seasonal Christchurch-Perth service, resulting in the cancellation of 62 flights.

The airline will also cancel its second daily Auckland-Perth service from 10 December 2019 until 5 January 2020. The airline will continue to operate its 11:10am Auckland-Perth and 6:50pm Perth-Auckland services as scheduled.

Outside the Perth route, a limited number of international cancellations will also take place from 10 December-2 January as follows (all dates given in local time):

FlightRoute Status
NZ105Auckland – SydneyCancelled 29 December
NZ108Sydney – AucklandCancelled 29 December
NZ107Auckland – SydneyCancelled 12 December, 2 January
NZ109Auckland – SydneyCancelled 10, 13, 16, 17, 18, 29 December
NZ110Sydney – Auckland Cancelled 12 December, 2 January
NZ112Sydney – AucklandCancelled 10, 13, 16, 17, 18, 29 December
NZ270Auckland – TongaCancelled 30 December
NZ273Tonga – Auckland Cancelled 30 December

The airline will start processing changes to customers’ bookings this week and then directly contact customers affected by these changes with new travel information. Customers booked via a travel agent (including online travel agents) will be contacted by their booking agent. The latest information on any changes will also be published on the Travel Alerts section of the Air New Zealand website and customers are encouraged to check this, before calling the airline’s contact centre. Customers are also welcome to directly message the airline through its social media channels.

Air New Zealand Senior Fleet Manager 787 Captain Dave Wilson says the airline has been performing regular precautionary checks on its TEN engines since April and has been doing all it can to fast-track required maintenance from Rolls-Royce.

“Based on the maintenance needs of our engines, we expect some will need to be inspected in December and January and then serviced by Rolls-Royce offshore and unfortunately Rolls-Royce has no capacity to alleviate this pressure.

“We have 14 787-9 Dreamliner aircraft in our fleet and four spare engines to power these. However, all these spare engines are with Rolls Royce offshore either undergoing service or waiting for a service slot.”

Air New Zealand Senior Manager Customer Care and Communications Doug Grant says while the airline never expected to still be facing issues with its Rolls-Royce engines, it’s well placed to navigate these with the least impact to customers.

“Going into the holiday season we’re acutely aware how important travel is to our customers, and our schedule changes are designed to keep cancellations to a minimum.

“Unfortunately, around 14,000 customers will be impacted by cancellations and we thank them in advance for their understanding.”

Air New Zealand has been managing issues with the Rolls-Royce Trent 1000 engines since December 2017, when it first secured lease aircraft capacity to help maintain its timetable. The airline still has one widebody aircraft on lease from EVA Air in its fleet.

There is no impact to the airline’s 22 Trent 1000 Package C model engines as a result of this HPT blade issue.

Note to editors:

Click here download clips of Air New Zealand Senior Fleet Manager 787 Captain Dave Wilson and Senior Manager Customer Care and Communications Doug Grant discussing the issue.

Ends


© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

TradeMe: Property Prices In Every Region Hit New High For The Very First Time

Property prices experienced their hottest month on record in December, with record highs in every region, according to the latest Trade Me Property Price Index.\ Trade Me Property spokesperson Logan Mudge said the property market ended the year with ... More>>

Motor Industry Association: 2020 New Vehicle Registrations Suffer From Covid-19

Chief Executive David Crawford says that like some other sectors of the New Zealand economy, the new vehicle sector suffered from a case of Covid-19. Confirmed figures for December 2020 show registrations of 8,383 were 25% ... More>>

CTU 2021 Work Life Survey: COVID And Bullying Hit Workplaces Hard, Huge Support For Increased Sick Leave

New data from the CTU’s annual work life survey shows a snapshot of working people’s experiences and outlook heading out of 2020 and into the new year. Concerningly 42% of respondents cite workplace bullying as an issue in their workplace - a number ... More>>

Smelter: Tiwai Deal Gives Time For Managed Transition

Today’s deal between Meridian and Rio Tinto for the Tiwai smelter to remain open another four years provides time for a managed transition for Southland. “The deal provides welcome certainty to the Southland community by protecting jobs and incomes as the region plans for the future. The Government is committed to working on a managed transition with the local community,” Grant Robertson said. More>>

ALSO:

Real Estate: Auckland’s Rental Market Ends Year Near $600 Per Week Mark

The average weekly rent in Auckland reached a new high of $595 at the end of 2020, just shy of a long-anticipated $600 per week. More>>

University of Auckland: Pest-Free Goal Won’t Be Achieved Without New And Better Tools

New Zealand’s goal to become predator free by 2050 will remain an unrealised dream unless new technologies and advances in social engagement continue to be developed, researchers who first promoted it say. A team from the University of Auckland has ... More>>

OECD: Area Employment Rate Rose By 1.9 Percentage Points In The Third Quarter Of 2020

OECD area employment rate rose by 1.9 percentage points in the third quarter of 2020, but remained 2.5 percentage points below its pre-pandemic level The OECD area [1] employment rate – the share of the working-age population with jobs – rose ... More>>

Economy: Strong Job Ad Performance In Quarter Four

SEEK Quarterly Employment Report data shows a positive q/q performance with a 19% national growth in jobs advertised during Q4 2020, which includes October, November and December. Comparing quarter 4, 2020, with the same quarter in 2019 shows that job ad volumes are 7% lower...More>>