Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Reimagining governance and oversight amid digital disruption

2020 Director’s Alert: Reimagining governance and oversight amid digital disruption

New Zealand, 10 February 2019 — The 2020 Director’s Alert, released by Deloitte, challenges boards to stretch their imaginations. Digital and cognitive technologies, risk measurement and mitigation, and opportunity maximisation will all require insight and creativity from boards who are often more accustomed to rational problem solving.

Traditionally, board members have not been expected to use their imaginations in their governance roles. Rather, boards were required to bring sharp enquiry, sober judgement and sound advice to their oversight of organisational risks and the executive team’s approach to managing them.

However, as technological advances such as artificial intelligence (AI), automation, and robotics change the business landscape and 95 percent of board chairs cite disruption as an issue requiring attention in the near future[1], a case can be made for creativity.

“We know that technological advances in AI will impact on the culture of the businesses in New Zealand,” said Grant Frear, partner at Deloitte New Zealand. “We also know that these technological advances bring risks and opportunities that demand a focus on a business’s purpose, trust and reputation, combined with an open-minded consideration of risk identification and management.”

Research by Deloitte[2] indicates that boards that actively engage with technology issues typically perform better financially. And, in a survey of more than 500 executives across a range of industries, 58 percent of organisations had started to use robotic process automation and AI at some level in 2019.

“With the increased use of AI, automation, and robotics in business, boards must step up and consider the associated risks,” said Frear. “These risks must be identified, understood and actively monitored by the executive team under oversight of the board.”

“Boards must consider the potential upsides like savings, alongside cultural factors and risks,” said Frear. “Boards should be asking creative ‘What ifs?’ What if our competitors treble their processing speed? What if AI could do that role? What if this impacts on our reputation with employees and customers?”

Risks to brand and reputation, and thus to revenue and shareholder value, are of particular concern to the board. These risks can stem from seemingly small decisions about AI uses and applications, for example.

“Boards must employ their imaginations alongside their hard skills and have candid discussions about the implications and monitoring needs of AI, automation and robotics,” said Frear. “They need to think beyond what is probable and extend themselves and their businesses into what is possible.”

“The stakes are too high to take shortcuts and not consider the unintended consequences technology may have on employees, customers, and society at large,” said Frear. “Boards must ensure their companies have the right culture in place to meet, manage and take advantage of technological advancements in an ethical manner.”

Download the full report here.


© Scoop Media

Business Headlines | Sci-Tech Headlines


Federated Farmers: NAIT Levy Increases Must Achieve Accurate, User-friendly System
Nobody welcomes extra costs but if OSPRI is to catch-up on under investment in the NAIT platform and deliver on its workability and farmer support, levy increases are probably necessary, Federated Farmers says... More>>

Westpac: More Job Opportunities, But Growth In Workers’ Earnings Remains Subdued

The Westpac McDermott Miller Employment Confidence Index rose 1.2 points in the December quarter, to a level of 106.9. This was the sixth straight rise in the index since the Covid-19 lockdown in 2020. Michael Gordon, Acting Chief Economist for Westpac, noted that the rise in the index has largely been driven by perceptions... More>>

Statistics: Card Spending Continues To Increase As COVID-19 Restrictions Ease

The busy Christmas period combined with easing COVID-19 restrictions helped to increase card spending in December 2021, Stats NZ said today... More>>

TradeMe: Job Market Ends 2021 On A High With Record Number Of Vacancies
The New Zealand job market finished 2021 on a high note, with the ball still firmly in the job hunters’ court, according to the analysis of 69,600 vacancies listed on Trade Me Jobs for the quarter ending 31 December (Q4)... More>>

Insurance Council of New Zealand: September South Island Windstorm Cost $36.5 M Raises 2021 Extreme Weather Claims Total To $321.6 M

Gale force winds and storms between 9 and 13 September 2021 resulted in insurers supporting communities to the tune of $36.5 m. This is a significant rise, of $16.7 m, on preliminary figures for the event and lifts the end of year total for all extreme weather events in 2021 to $321.6 m... More>>

Statistics: Building Consents Hit New Highs In November
There were a record 48,522 new homes consented in the year ended November 2021, Stats NZ said today. This was up 26 percent compared with the year ended November 2020... More>>