Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Westpac NZ Compensates Credit Card Customers Affected By System Error

Westpac NZ is compensating new credit card customers who received their card without receiving a welcome letter containing disclosure information between May 2017 and March 2018.

Westpac NZ General Manager of Consumer Banking and Wealth, Gina Dellabarca, said an error during an upgrade to Westpac’s IT systems resulted in the letter not being sent to the affected customers. Westpac proactively identified the error and reported it to the Commerce Commission.

“We apologise to all the card holders affected and want to reassure our customers that our systems and processes have been upgraded,” Ms Dellabarca said.

Westpac NZ is contacting affected customers to inform them of the compensation payment, in line with procedures agreed with the Commerce Commission.

19,365 customers will be paid a total of $3.7m, in accordance with a settlement agreed with the Commerce Commission.

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 

NIWA: Scientists Say Methane Emitted By Humans ‘vastly Underestimated’

NIWA researchers have helped unlock information trapped in ancient air samples from Greenland and Antarctica that shows the amount of methane humans are emitting into the atmosphere from fossil fuels has been vastly underestimated... More>>

ALSO:

SMC Expert Reaction: Record Dry Spells And Effects On Forests

With no rain forecast before Sunday, Auckland is about to break a record for the city's longest dry spell. Niwa says Auckland is likely to hit 40 consecutive days without rain this weekend . The upper North Island is seeing severe meterological ... More>>

ALSO:

Reserve Bank: Official Cash Rate Remains At 1.0 Percent

The Monetary Policy Committee has decided to keep the Official Cash Rate (OCR) at 1.0 percent. Employment is at or slightly above its maximum sustainable level while consumer price inflation is close to the 2 percent mid-point of our target range. ... More>>

ALSO:



Science Media Centre: Novel Coronavirus Detected In China – Expert Reaction

The virus was detected after more than 40 people were hospitalised with pneumonia in Wuhan City, China and the outbreak traced to a large animal and seafood market. The Centers for Disease Control and Prevention reports that person-to-person transmission ... More>>

ALSO:

Science Media Centre: Flooding could release toxic gas – Expert Reaction

A chemical substance known as ouvea premix stored at an old paper mill in Mataura could release toxic ammonia gas if it comes in contact with water.More>>

ALSO: