Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Introducing Contactless Dining For A Post-lockdown World

The COVID-19 pandemic has disrupted our lives in ways we had never imagined. Our everyday interaction with the outside world, with public spaces, the retail environment, and even with one another, has come under intense scrutiny. All of this is rapidly reorienting our understanding of personal hygiene and public health.

We anticipate that the food service industry, specifically the dining out segment, will experience significant and permanent changes in the way it operates. Based on some recent consumer surveys, diners are ranking safety assurance and hygiene as their top factors when they choose a restaurant for dine in.

The situation demands all of us to keep safety and hygiene standards at the highest priority. Restaurants have forever been the world’s community centres, and it is very important that the staff, and the premises follow best in class practices to keep their staff and their customers safe.

All restaurants will have to rethink operations to suit these post-COVID sensibilities of their customers. For the restaurant industry, the pace of recovery will be governed by how quickly it can restore consumer confidence and trust.

While dining out at our favourite restaurants with our near and dear ones seems like a distant dream, at Zomato, we are proactively working on initiatives that will help make the restaurant industry bounce back faster when the current restrictions are lifted, by adopting technology based safety solutions.

Introducing Contactless Dining

Contactless Dining minimises customer contact with anything that someone else might have touched – by eliminating the use of high-touch elements at restaurants. Imagine a full-stack tech enabled dining experience, but with the least risk to health and safety.

Contactless Dining will have the following components –

  1. Contactless menu – scan a QR code on the table to explore the restaurant menu with dish and pairing recommendations
  2. Contactless ordering – order through the app (you don’t need to talk to the waiting staff to place an order, or modify an order)
  3. Contactless payment – once done, just pay the bill via the app & leave the restaurant premises.

This eliminates the need for menu cards and bill books, two articles that are often touched by guests, and are typically unsanitised and could potentially be a source of concern. So far, the waiting staff will still need to bring you your food from the kitchen, but as long as the waiting staff is wearing a mask, and following the highest hand hygiene standards, we should all be okay. 

We are building additional features on the app — such as the ability to order multiple courses, and the option to pay for yourself or the entire table — to ensure a hassle-free dining experience.

Contactless Dining also ensures that consumers don’t have to wait to place their order or pay the bill. Thus, making the entire experience far more seamless and convenient for the users.

Contactless Dining is a step forward in the right direction for the restaurant industry; this will provide for a better and hassle free dining experience for customers, and also improve the economics of the restaurant industry – by helping bring down manpower costs, as well as reducing the table turnover time.

Restaurant Hygiene & Safety Practices

As hygiene takes precedence, we recommend that restaurants judiciously follow the protocols laid out by the health authorities across the world (including WHO). To encourage this, we are adding safety features on the app wherein restaurants will be able to self report safety and hygiene measures that they undertake, such as – 

  • Sanitised premise: Ensure frequent cleaning/disinfection of high touch points such as tables/door handles etc.
  • Hand sanitisation: Display alcohol-based hand sanitisers prominently around the venue or/and provide hand washing station to the users
  • Food hygiene: Ensure that all raw meats, seafood, vegetables have been cleaned thoroughly before preparation.
  • Table layout: Arranging tables at least one meter apart from each other
  • Staff temperature check: Ensure daily temperature checks for the restaurant staff
  • Staff hygiene and awareness: Staff is educated about precautions that are necessary to maintain hygiene in the restaurant. Staff wash their hands thoroughly multiple times a day.

Prompts on the Zomato app will reveal the restaurant’s hygiene records to assist in informed decision making, and also allow consumers to report any deviations from what has been self-reported by the restaurant.

We believe a proactive approach towards safety and hygiene will go a long way in building confidence back in dining out.

Our teams will start reaching out to restaurants in the coming weeks to educate them about self regulation and Contactless Dining, so that when the lockdown ends, our restaurant partners can inspire confidence in the public and usher a safer, more seamless era of dining experiences.

© Scoop Media

Business Headlines | Sci-Tech Headlines


Maritime NZ: NZ Joins Global Initiative Keeping Ports Open And Freight Moving

New Zealand has joined an international port authorities’ global initiative for safe and efficient movement of goods and shipping during the COVID-19 crisis. World-wide, 56 port authorities have agreed how they will work together facilitating maritime ... More>>


National: National Backs Businesses With $10k JobStart

National will provide a $10,000 cash payment to businesses that hire additional staff as part of our commitment to keeping New Zealanders in jobs, National Party Leader Todd Muller and Finance spokesperson Paul Goldsmith have announced. Our JobStart ... More>>


DIY Law: Government Exempts Some Home Improvements From Costly Consents

Homeowners, builders and DIYers will soon have an easier time making basic home improvements as the Government scraps the need for consents for low-risk building work such as sleep-outs, sheds and carports – allowing the construction sector ... More>>


Media Awards: The New Zealand Herald Named Newspaper Of The Year, Website Of The Year At Voyager Media Awards

The New Zealand Herald has been labelled a “powerhouse news operation” as it claims the two biggest prizes – Newspaper of the Year and Website of the Year – along with many individual awards at the 2020 Voyager Media Awards Website of the ... More>>


ASB Bank: ASB Takes The Lead Again With New Low Home Loan Interest Rate

ASB has moved again to support its customers, cutting a number of home loan rates, including the two-year special rate to a new low of 2.69% p.a. Craig Sims, ASB executive general manager Retail Banking says the reduced rate will be welcome news for many ... More>>


Nathan Hoturoa Gray: The Problems With Testing And Case Statistics For Covid-19

To begin to understand disease transmission in a country requires adequate testing of your population with properly vetted, accurate tests. As the world struggles to find what 'adequate percentage' of the population is necessary, (estimates predict ... More>>


RNZ: Fletcher Building To Lay Off 1000 Staff In New Zealand

The construction company will cut around 10 percent of its workforce as it struggles with the fallout from Covid-19. More>>


Can Pay, Won't Pay: Cashflow Moves Urged

Government Ministers are asking significant private enterprises to adopt prompt payment practices in line with the state sector, as a way to improve cashflow for small businesses. More>>


Gordon Campbell: On Why We Should Legally Protect The Right To Work From Home

For understandable reasons, the media messaging around Level Two has been all about “freedom” and “celebration”, but this is not necessarily going to be a universal experience. When it comes to workplace relations, Level Two is just as likely to ... More>>


Auckland Airport: Thousands Of Kiwis Travelling For Queen’s Birthday Weekend

Confidence in domestic travel is beginning to steadily ramp up, with thousands of Kiwis travelling within New Zealand for Queen’s Birthday.
Nearly 400 flights will be operating to and from Auckland Airport over the long weekend... More>>


Science Media Centre: Understanding 5G Concerns – Expert Q&A

Recent attacks on cell phone towers have brought concerns over the rollout of 5G technology into sharp relief.
While scientific research has consistently shown that the technology does not adversely affect human health, public concerns about its impact have spread around the world, fueled in part by growing misinformation online. The SMC asked experts to comment... More>>


Trade: Record Monthly Surplus As Imports Dive

Imports in April 2020 had their biggest fall since October 2009, resulting in a monthly trade surplus of $1.3 billion, Stats NZ said today. “This is the largest monthly trade surplus on record and the annual goods trade deficit is the lowest ... More>>


Media Blues: Stuff Chief Executive Buys Company For $1

Stuff chief executive Sinead Boucher has purchased Stuff from its Australian owners Nine Entertainment for $1.
The chief executive was returning the company to New Zealand ownership, with the sale is expected to be completed by 31 May.
"Our plan is to transition the ownership of Stuff to give staff a direct stake in the business as shareholders," Boucher said in a statement.... More>>


RNZ: Bar Reopening Night 'much, Much Quieter'

Pubs and bars are reporting a sluggish first day back after the lockdown, with the fear of going out, or perhaps the joy of staying home, thought to be a reason for the low numbers. More>>


Stats NZ: New Zealand’s Population Passes 5 Million

New Zealand's resident population provisionally reached 5 million in March 2020, Stats NZ said today. More>>

NIWA: Seven Weeks Of Clearing The Air Provides Huge Benefits: Scientist

Seven weeks of lockdown has provided evidence of how pollution can vanish overnight with benefits for the environment and individuals, says NIWA air quality scientist Dr Ian Longley. Dr Longley has been monitoring air quality in Auckland, Wellington ... More>>


Government: Milestone In Cash Flow Support To SMEs

A significant package of tax reforms will be pushed through all stages in Parliament today to throw a cash flow lifeline to small businesses. More>>