Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


ASB Extends Customer Support During Alert Level 2 And Launches Priority Hour

As New Zealand continues to progress out of lockdown, ASB is opening a further 12 branches from Monday, increasing operating hours, and launching a priority hour across all open branches for customers needing extra support.

From 9am to 10am between Monday and Friday, customers over 70-years-old or those who may need extra time with ASB’s people will be able to come into branch and get help with any banking needs. This follows ASB setting up a dedicated 0800 number last month to provide a priority line for its older customers.

“Our teams have also proactively reached out to thousands of our customers who we know may need extra support during this difficult time,” says ASB executive general manager Retail Banking Craig Sims.

“The last few months have been tough on a lot of people and we want to make sure our customers know that we are here to help them,” says Sims.

From Monday 18 May, another 12 branches will be open with further branches planned to open in the weeks following. Hours will also extend, with branches open to the public Monday to Friday from 10am and closing at either 2pm or 4.30pm depending on customer need. All open branches will have the priority hour between 9am and 10am.

Another 46 branches will operate full ATM services so customers can make business deposits, as well as cheques, cash and coins.

Craig Sims says the safety of ASB’s customers and people is its main priority, with the gradual re-opening planned to balance this with customer’s banking needs.

“Over the last few months as New Zealanders have dealt with the fallout from COVID-19, ASB has been committed to supporting our customers through this period and being available to them through all channels, no matter where they are in the country.

“The safety of our customers and our people remains our top priority. As we move into Level 2, we will be staggering branch re-opening so we can ensure all necessary safety measures are in place, including having ‘sneeze screens’, physical distancing markers, increased branch cleaning and protective gear,” says Sims.

“We have worked hard to make sure that under Level 2, we will have branches open in every region across the country and available to our customers,” says Sims.

Despite the increased branch availability, ASB is encouraging customers to continue to use its online and digital services where possible.

“We know nothing replaces the personal touch and being able to speak to our people face-to-face, however we have a range of support services available online and through mobile which are easy to use, and we would encourage our customers to explore these options before coming into branch. While Level 2 is a step closer to normality, we are not in the clear yet, and our focus is still on making sure our people and our customers are safe,” says Sims.

ASB will be reviewing demand and will consider opening additional branches if needed to offer the level of service its customers expect. Meanwhile, the ASB Contact Centre will also be extending its hours, and be available from 8am – 8pm Monday to Friday and 8.30am to 5pm on weekends, with the ASB priority line for customers aged 70+ years open the same hours as the Contact Centre.

All the information customers need is kept up-to-date on the ASB website at

Notes to editors:

The following branches will be open Monday to Friday 9am to 2pm with a priority hour from 9am to 10am:

Ashburton, Blenheim, Cambridge Waikato, Cashel Mall, Dargaville, Gisborne, Greymouth, Kilbirnie, Masterton, Nelson, Porirua, Orewa, Paraparaumu, Rangiora, Remarkables Park, Rotorua, Stoddard Road, Tauranga, Taupo, Te Awamutu, Timaru, Wanganui, Westport, Whakatane

The following branches will be open Monday to Friday 9am to 4.30pm with a priority hour from 9am to 10am:

Albany, Auckland Central, Bayfair Mount Maunganui, Botany Downs, Broadway Auckland Central, Dunedin, Hastings, Kerikeri, Invercargill, Lambton Quay, Lynn Mall, Manukau City, Napier, New Plymouth, Papanui, NorthWest, Palmerston North, Papakura, Pukekohe, Ponsonby, Queensgate, Riccarton, St Lukes, Sylvia Park, Takapuna, Te Rapa, Wairau Park, Whangarei

© Scoop Media

Business Headlines | Sci-Tech Headlines


Science Media Centre: Funding For R&D In New Zealand – Expert Reaction

Research, Science and Innovation Minister Dr Megan Woods has today announced $401.3 million funding for research and development through Budget 2020 and the COVID Response and Recovery Fund. The fund includes $150 million for an R&D loan scheme, ... More>>


Maritime NZ: NZ Joins Global Initiative Keeping Ports Open And Freight Moving

New Zealand has joined an international port authorities’ global initiative for safe and efficient movement of goods and shipping during the COVID-19 crisis. World-wide, 56 port authorities have agreed how they will work together facilitating maritime ... More>>


National: National Backs Businesses With $10k JobStart

National will provide a $10,000 cash payment to businesses that hire additional staff as part of our commitment to keeping New Zealanders in jobs, National Party Leader Todd Muller and Finance spokesperson Paul Goldsmith have announced. Our JobStart ... More>>


DIY Law: Government Exempts Some Home Improvements From Costly Consents

Homeowners, builders and DIYers will soon have an easier time making basic home improvements as the Government scraps the need for consents for low-risk building work such as sleep-outs, sheds and carports – allowing the construction sector ... More>>


Media Awards: The New Zealand Herald Named Newspaper Of The Year, Website Of The Year At Voyager Media Awards

The New Zealand Herald has been labelled a “powerhouse news operation” as it claims the two biggest prizes – Newspaper of the Year and Website of the Year – along with many individual awards at the 2020 Voyager Media Awards Website of the ... More>>


ASB Bank: ASB Takes The Lead Again With New Low Home Loan Interest Rate

ASB has moved again to support its customers, cutting a number of home loan rates, including the two-year special rate to a new low of 2.69% p.a. Craig Sims, ASB executive general manager Retail Banking says the reduced rate will be welcome news for many ... More>>


Nathan Hoturoa Gray: The Problems With Testing And Case Statistics For Covid-19

To begin to understand disease transmission in a country requires adequate testing of your population with properly vetted, accurate tests. As the world struggles to find what 'adequate percentage' of the population is necessary, (estimates predict ... More>>


RNZ: Fletcher Building To Lay Off 1000 Staff In New Zealand

The construction company will cut around 10 percent of its workforce as it struggles with the fallout from Covid-19. More>>


Can Pay, Won't Pay: Cashflow Moves Urged

Government Ministers are asking significant private enterprises to adopt prompt payment practices in line with the state sector, as a way to improve cashflow for small businesses. More>>


Gordon Campbell: On Why We Should Legally Protect The Right To Work From Home

For understandable reasons, the media messaging around Level Two has been all about “freedom” and “celebration”, but this is not necessarily going to be a universal experience. When it comes to workplace relations, Level Two is just as likely to ... More>>


New Zealand Government: Supporting Kiwi Businesses To Resolve Rent Disputes

The Government will legislate to ensure businesses that suffered as a result of the COVID-19 response will get help to resolve disputes over commercial rent issues, Justice Minister Andrew Little announced today. More>>


Science Media Centre: Understanding 5G Concerns – Expert Q&A

Recent attacks on cell phone towers have brought concerns over the rollout of 5G technology into sharp relief.
While scientific research has consistently shown that the technology does not adversely affect human health, public concerns about its impact have spread around the world, fueled in part by growing misinformation online. The SMC asked experts to comment... More>>


Trade: Record Monthly Surplus As Imports Dive

Imports in April 2020 had their biggest fall since October 2009, resulting in a monthly trade surplus of $1.3 billion, Stats NZ said today. “This is the largest monthly trade surplus on record and the annual goods trade deficit is the lowest ... More>>


Media Blues: Stuff Chief Executive Buys Company For $1

Stuff chief executive Sinead Boucher has purchased Stuff from its Australian owners Nine Entertainment for $1.
The chief executive was returning the company to New Zealand ownership, with the sale is expected to be completed by 31 May.
"Our plan is to transition the ownership of Stuff to give staff a direct stake in the business as shareholders," Boucher said in a statement.... More>>


RNZ: Bar Reopening Night 'much, Much Quieter'

Pubs and bars are reporting a sluggish first day back after the lockdown, with the fear of going out, or perhaps the joy of staying home, thought to be a reason for the low numbers. More>>


Stats NZ: New Zealand’s Population Passes 5 Million

New Zealand's resident population provisionally reached 5 million in March 2020, Stats NZ said today. More>>

NIWA: Seven Weeks Of Clearing The Air Provides Huge Benefits: Scientist

Seven weeks of lockdown has provided evidence of how pollution can vanish overnight with benefits for the environment and individuals, says NIWA air quality scientist Dr Ian Longley. Dr Longley has been monitoring air quality in Auckland, Wellington ... More>>


Government: Milestone In Cash Flow Support To SMEs

A significant package of tax reforms will be pushed through all stages in Parliament today to throw a cash flow lifeline to small businesses. More>>