Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search

 

Foodstuffs North Island Welcomes Sister Co-Op Foodstuffs South Island

Foodstuffs North Island welcomes sister Co-op Foodstuffs South Island onto its Actionable Customer Insights Programme powered by dunnhumby

Foodstuffs North Island announces today that its Foodstuffs South Island sister Co-op has joined its Actionable Customer Insights programme which will be delivered in partnership with dunnhumby, the global leader in customer data science.

Foodstuffs North Island launched this programme in May 2019 to support the Co-op’s aspiration to become one of the most customer driven retailers in the world. With Foodstuffs South Island joining this programme, it means all parts of the Foodstuffs businesses will be able to access key customer insights, tools and practices.

“The Foodstuffs North Island Actionable Customer Insights programme ensures customer data and insights drives our decision making every day and having dunnhumby as our partner means we will challenge ourselves to deliver world class offers for our customers and Co-operatives,” says Chris Quin, CEO, Foodstuffs North Island. The programme is focused on ensuring we have a customer-led range and space allocation, smarter customer-driven pricing and promotions, and making sure our customer engagement is grounded in a deep understanding of our customers, so that we can deliver a store and digital experience that exceeds their expectations. It is the next logical step for Foodstuffs South Island to join the programme so that both Co-ops have access to rich customer insights at a national, regional and store level.”

Over the past year, Foodstuffs North Island has got off to a strong start with this programme with the launch of customer promises across each brand, initiatives like New World’s Everyday Value programme, category range updates, and nine new customer insights tools including Symphony Shelf Planning, Shop on Lab Customer Insights, and Shelf Review.

“We are thrilled to be working with Foodstuffs South Island and delighted to help serve customers now in both regions of New Zealand,” says David Ciancio, Global Head of Grocery Retail, dunnhumby. “Particularly at this time in history, customers’ needs are changing in extraordinary ways: understanding their experience within and across both islands will allow both Co-operatives to be even more responsive and more relevant, building on the Foodstuffs heritage as customer-focused, and along the journey to becoming customer driven.

dunnhumby is proud to help co-create another Co-operative advantage around leveraging customer data and insights. The data will likely reveal different challenges by region, by banner, and by store – and perhaps differences in how customers define quality, convenience, and value. We are eager to share our experience, our customer science, and our tools to help delight customers wherever they shop.”

The two Co-ops will work closely together on a plan to bring Foodstuffs South Island onto the Foodstuffs North Island programme, while Foodstuffs North Island continues to deliver the next part of the plan as committed across the New World, PAK’nSAVE and Four Square brands.

“We’re looking forward to seeing the benefits of the Actionable Customer Insights Programme in both Co-ops and the opportunity it will give us to work together to make our customer propositions and brands even stronger,” finishes Quin.

© Scoop Media

 
 
 
Business Headlines | Sci-Tech Headlines

 


Statistics: Consents Remain At Record Levels
There were 47,715 new homes consented in the year ended October 2021, up 26 percent compared with the year ended October 2020, Stats NZ said today. "The year ended October 2021 marks another record for the annual number of new homes consented,” construction statistics manager Michael Heslop said... More>>



Foodstuffs: New World & Four Square Trial NZ’s First Grocery Delivery Offer With Uber Eats

New World & Four Square have partnered with Uber Eats to unlock the first grocery offering available on the platform in Aotearoa. For New World and Four Square it’s yet another way to put New Zealanders first, particularly with those inevitable last-minute grocery needs... More>>

Digitl: Download 2.0 – Vodafone Wi-Fi Calling hits early milestone
Vodafone says it has 10,000 customers using its Wi-Fi Calling service. It took less than three months to reach that milestone; the service began operating in September... More>>



ABC Business Sales: Demand High For Covid-proof Businesses
Despite the continuing challenges facing businesses in this Covid environment, right now there are more buyers looking for a small-medium sized business than there are sellers in the market... More>>


PriceSpy: Producer Prices Increase
New Black Friday and Covid-19 Report* released by PriceSpy says people’s fear of stepping inside physical shops during big sales events like Black Friday has risen since last year; Kiwis are still planning to shop, but more than ever will do it online this year... More>>

NZ Skeptics Society: Announce Their 2021 Awards, And Dr Simon Thornley Wins The Bent Spoon

Every year the New Zealand Skeptics presents its awards to people and organisations who have impressed us or dismayed us, and this year it’s been hard to pick our winners because there have been so many choices!.. More>>



REINZ: Sales Volumes Leveling Out

Data released today by the Real Estate Institute of New Zealand (REINZ) shows there were 44 fewer lifestyle property sales (-2.6%) for the three months ended October 2021 than for the three months ended September 2021... More>>