Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


PAK’nSAVE Mangere Fined $78,000 For Price Discrepancies

Kennedy’s Foodcentre (2003) Limited trading as PAK’nSAVE Mangere has been fined $78,000 for discrepancies between the promotional price displayed or advertised and the price charged at the till.

It had earlier pleaded guilty to six charges of making false and/or misleading representations about price, under the Fair Trading Act 1986.

On six dates during June and October 2018, PAK’nSAVE Mangere charged a higher price at the checkout for one or more items than the promotional price advertised and/or displayed at the supermarket shelf. For example:

  • sliced salmon was displayed at $8.99 but charged at $10.79 on four occasions
  • mushrooms were displayed at $4.99 but charged at $6.99 on two occasions
  • avocados were displayed at three for $5 but charged at $1.99 each on one occasion.

Promotional pricing was advertised online via the PAK’nSAVE website (on a Mangere-specific webpage), and/or on price tickets and signs in-store.

The charges arose after Commission staff conducted mystery shops to check advertised prices against those charged at the till.

The price discrepancies identified by Commission staff were raised with customer service staff at PAK’nSAVE Mangere immediately following the mystery shops. Commission staff then returned the next day and re-purchased the products for which they had identified price discrepancies, to check whether the price discrepancies were still occurring. In some instances the discrepancies were still occurring.

In a written decision, Judge McNaughton in the Manukau District Court said the conduct “was repeatedly careless and not immediately rectified.”

“The pricing discrepancies related to a number of individual items across different departments of the supermarket and they were repeated, and the defendant did not immediately take steps to correct its pricing systems,” he said.

Once notified of the Commission’s investigation PAK’nSAVE Mangere took significant steps to remedy the problems “but the immediate failure to act was inexcusable” said Judge McNaughton.

For the Commission, Chair Anna Rawlings said “supermarkets manage thousands of different prices and they must ensure that their systems are sufficiently robust to ensure that consumers are charged the right price and are not misled, as they were in this case. Consumers should be able to trust that the price displayed on the shelf is the price they will be charged. If a mistake is made, businesses should ensure consumers are compensated and take immediate steps to ensure that the mistake is not repeated."

“We agree with Judge McNaughton when he says that consumers are entitled to rely on an error free pricing integrity system and it is no defence to claim that error is somehow inherent in a business involving high volume, low value sales and regular changes in pricing," said Ms Rawlings.


The PAK’nSAVE brand is owned by Foodstuffs (NZ) Limited. Each PAK’nSAVE store is individually owned and operated. PAK’nSAVE Mangere is owned and operated by Kennedy’s Foodcentre (2003) Ltd.

Foodstuffs is jointly owned by Foodstuffs North Island Limited and Foodstuffs South Island Limited.

© Scoop Media

Business Headlines | Sci-Tech Headlines


Stats NZ: Largest Drop In Terms Of Trade In A Decade As Dairy Export Prices Sour

Lower export prices for dairy, meat, and logs in the September 2020 quarter led to the biggest drop in terms of trade since June 2009, Stats NZ said today. Export prices fell in the September 2020 quarter, down 8.3 percent from its highest ever ... More>>


Stats NZ: Election Boosts October Job Numbers

Job numbers were boosted by general election staff in October 2020, along with rises in the manufacturing, retail, and hospitality industries, Stats NZ said today. Filled jobs rose by 27,667 to 2.2 million in October 2020 compared with September, after ... More>>

Government: New Year Border Exception For Seasonal Workers In The Horticulture And Wine Industries

2000 additional RSE workers to enter New Zealand early next year employers must pay these workers at least $22.10 an hour employers will cover costs of managed isolation for the RSE workers RSE workers will be paid the equivalent of 30 hours work a week ... More>>


Media: Discovery, Inc. Completes Acquisition Of New Zealand’s Mediaworks TV Ltd

Auckland, New Zealand, December 1, 2020 - Discovery, Inc. (“Discovery”), the global leader in real-life entertainment, has completed its acquisition of New Zealand’s leading independent free-to-air commercial broadcaster, MediaWorks TV Ltd, now operating ... More>>

Department Of Conservation: Big Year Underway At Albatross Colony

Familiar faces are returning for the new season of Royal Cam, with a big breeding year underway for the toroa/northern royal albatross colony on Otago’s windswept Pukekura/Taiaroa Head. More than 120 albatrosses, a taonga species, have returned ... More>>

Real Estate: ASB Survey Reveals Majority Of Kiwis Expect House Prices To Keep Climbing


House price expectations are soaring as New Zealand’s housing market shifts up a gear. But stretched affordability is putting a dent in perceptions of whether it’s a good time to buy. While Kiwis reveal they do expect interest rates to fall further. ... More>>

Stats NZ: Births And Deaths: Year Ended September 2020

Births and deaths releases provide statistics on the number of births and deaths registered in New Zealand, and selected fertility and mortality rates. Key facts For the year ended September 2020: 57,753 live births and 32,670 deaths ... More>>