Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Specialist Health Insurer Investing In Developing Agile Future Focused Technology

Accuro Health Insurance has announced a major investment into developing a new policy administration system to support innovation, efficiency, and faster, more personalised and digital customer service. Wellington based digital technology solutions provider Optimation will develop the new system alongside Accuro.

“As a not-for-profit cooperative insurer we are focussed on delivering great customer experiences for our Members and ensuring that our processes and technology enable that,” says Accuro CEO, Lance Walker. “This new system will allow us to better support our new and existing members, and future proof us so that adding new products and services and responding to changes in the market is quicker and easier.”

The policy administration system is at the heart of Accuro’s day to day operations, including managing policies, onboarding new members, choosing and changing plans, pricing, processing preapproval and claims, and providing services to members. “One of the real benefits we are targeting is a reduction in manual processes, which limits the ability of our team to focus on added value member servicing, and can impact on processing time and accuracy,” says Walker.

“We have chosen to partner with Optimation as they are a local Kiwi company with excellent resources and track record, and direct experience supporting major projects in insurance, medical and financial industries.”

“We are delighted that Accuro has chosen Optimation to develop their core business system,” says David Norman, General Manager of Optimation New Zealand. “This is a great opportunity for Accuro to reimagine their business with a ‘digital first’ customer experience and make use of modern application development platforms to transform their business.”

Accuro has been a leader in health insurance technology in recent years, including developing New Zealand’s first online quote and application tool and first fully underwritten online instant health cover, for which it won the Innovation of the Year Award at the 2018 Insurance Industry Awards. The insurer has also won plaudits for customer satisfaction, active benefits and use of plain English.

“This new platform will make it easier for Accuro to continue to break new ground on delivering the best health insurance experience and outcomes for New Zealanders,” says Walker. “It will mean we can support more members with even better services into the future.”

© Scoop Media

Business Headlines | Sci-Tech Headlines


Air New Zealand: Employees Recognised With $1,000 Share Award

The efforts Air New Zealand employees made during one of the airline’s toughest years will be recognised via an award of $1,000 worth of company shares to all permanent employees... More>>

Consumer NZ: Bank Complaints On The Rise, Survey Shows

Nearly one in five Kiwis had a problem with their bank in the past year, Consumer NZ’s latest satisfaction survey finds. Consumer NZ chief executive Jon Duffy said the number of bank customers reporting problems had jumped to 18%, up from 11% in 2020... More>>

Federated Farmers: Applauds UK-Australia Free Trade Deal

News that Australia and the UK have signed a free trade agreement is a promising step forward in the fight against tariffs and protectionism, Federated Farmers says.
"It reinforces the international rules-based trading framework and is important for rural producers and global consumers," Feds President Andrew Hoggard says... More>>

ASB: New Zealanders Missing Out On Hundreds Of Millions In KiwiSaver Government Contributions

New Zealanders have just over a week to ensure they’re eligible for the maximum annual government KiwiSaver contribution... More>>

Stats NZ: GDP Climbs 1.6 Percent In March 2021 Quarter Following December Dip

Gross domestic product (GDP) rose by 1.6 percent in the March 2021 quarter, following a 1.0 percent fall in the December 2020 quarter, Stats NZ said today. "After an easing of economic activity in the December quarter, we’ve seen broad-based growth in the first quarter of 2021... More>>

Reserve Bank: Debt Serviceability Restrictions Added To Policy Toolkit

The Reserve Bank – Te Pūtea Matua and the Minister of Finance have agreed to update their shared Memorandum of Understanding (MoU) on macro-prudential policy and add debt serviceability restrictions to the list of potential tools available... More>>