Scoop has an Ethical Paywall
Licence needed for work use Learn More

Video | Agriculture | Confidence | Economy | Energy | Employment | Finance | Media | Property | RBNZ | Science | SOEs | Tax | Technology | Telecoms | Tourism | Transport | Search


Suncorp New Zealand Welcomes Suraiya Phillimore-Smith As Chief Customer Officer

After an extensive recruitment process, Suncorp New Zealand has appointed Suraiya Phillimore-Smith as its new Chief Customer Officer.

Phillimore-Smith will take up the role on March 4, shifting from Westpac New Zealand, where she is currently Chief Marketing Officer.

The Chief Customer Officer at Suncorp New Zealand has responsibility for partnerships, including an extensive broker and adviser network. The CCO also leads brand, marketing, communications, government relations and a growing sustainability function.

Chief Executive Jimmy Higgins is delighted with Suraiya’s appointment.

"We have an existing wealth of insurance experience and talent in the Customer team, so I was looking for something quite specific with this appointment - including experience in an intermediated business model, and confidence in the emerging sustainability regulatory requirements. That, combined with Suraiya’s global brand and marketing experience made her an unbeatable candidate, and I see her as an important addition to our leadership team."

Phillimore-Smith says she’s looking forward to joining a progressive business at a time when insurance has never been more important to New Zealanders. "Suncorp has a clear connection from purpose to people to community."

Higgins says Phillimore-Smith’s appointment comes at a critical time for Suncorp customers. "As we near the summer break, the team are fully focused on resolving all claims from the weather events earlier in the year. We have a goal to get all customers home by Christmas - and while we’ll fall just short of that, it’s driven us to do everything we can for customers who still don’t have a secure place to call home.

Advertisement - scroll to continue reading

Are you getting our free newsletter?

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.

"Suraiya will bring fresh energy and a global perspective. Her career is fascinating - from starting her professional life in the military, to being the global lead for the Vodafone brand, and driving the Vodafone 5G programme in New Zealand, her experience is pretty unique. Suncorp New Zealand will benefit from that, and so will our customers."

Paul Gallop has been acting in the role and will continue to do so until Phillimore-Smith joins the team next year, and then will return to his role of Executive Manager, Strategic Broker Partnerships.

© Scoop Media

Advertisement - scroll to continue reading
Business Headlines | Sci-Tech Headlines

GenPro: General Practices Begin Issuing Clause 14 Notices

GenPro has been copied into a rising number of Clause 14 notices issued since the NZNO lodged its Primary Practice Pay Equity Claim against General Practice employers in December 2023.More

SPADA: Screen Industry Unites For Streaming Platform Regulation & Intellectual Property Protections

In an unprecedented international collaboration, representatives of screen producing organisations from around the world have released a joint statement.More


Join Our Free Newsletter

Subscribe to Scoop’s 'The Catch Up' our free weekly newsletter sent to your inbox every Monday with stories from across our network.