News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 

Healthline Issues Service Clarification

13 December 2006

Healthline Issues Service Clarification

Healthline, the free 24-hour confidential health advice service, is seeking to clarify recent comments made which relate to its service and standards.

Healthline general manager Michelle Branney said it is preferable to be contacted directly if a caller has an issue of concern.

Calls to Healthline are confidential and are not discussed in the public arena without consent.

Branney said that callers are not asked to complete a “statistical survey” before advice is given, as was stated by the National Council of Women of New Zealand yesterday.

In fact Healthline, which also includes the Well Child telephone advice service, asks first time callers to the service routine questions, which are in keeping with standard health sector practice and medico-legal requirements.

“Callers are asked their name, address, phone number and ethnicity, and in the example cited by the National Council of Women, the age of the child who allegedly drank a bottle of Paracetamol would have been ascertained.

“When people call the service on subsequent occasions (and we get many repeat callers), if their details are unchanged they are not asked the demographic questions again. Instead, we are able to refer to their previous call record, which is extremely helpful for both the caller and the nurse in addressing the current concern. Also, if the caller and nurse become disconnected the nurse can reach the caller,” she said.

Branney said callers generally understood the need to collect the information.

“Healthline has an excellent safety record in ensuring people receive the right care, at the right place, at the right time. In fact, Healthline's most recent caller satisfaction survey showed 98.9 per cent were either highly satisfied or satisfied with the service.

“When asked to rate their level of comfort with the nurse, again, 98.9 per cent were very satisfied or satisfied.

“Healthline is staffed by registered nurses who are dedicated and caring and praised daily by callers for their empathy and professionalism,” Branney said.
Branney has written to the National Council of Women and encouraged the president to pay a visit to the Healthline centre.

Healthline has two aspects to its service. The Well Child service, a screening, education and support service for children and their families from birth to five years, as well as a triage service for people of all ages (newborns to the elderly) who are experiencing symptoms.

ENDS

© Scoop Media

 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Howard Davis: The Phoenix Foundation Friend Ship Tour Docks In Wellington

A sense of local pride was certainly running high at the Opera House on Saturday night, as the lads ran through a tasty little set drawn mostly from their latest album Friend Ship (splash out for Xmas on the shocking pink extra-thick vinyl edition). More>>


Howard Davis: Avantdale Bowling Club

Auckland rapper and MC Tom Scott brought his stunning jazz-infused Taite Music Prize-winning project Avantdale Bowling Club to the Opera House headlining Wellington's 2020 Jazz Festival. More>>

Howard Davis: Kevin Field Quintet

With the hardest pews in town and an icon of Ruth Bader Ginsburg adorning the walls, St Peter's Church added a distinctly spiritual element to the debut of three new pieces by Kiwi jazz pianist and composer Kevin Field that celebrated our common humanity. More>>


Howard Davis: Three New Art Books for Xmas

Massey University and Te Papa Presses have published three new art books just in time for Xmas: Dick Frizzell's Me, According to the History of Art, Railways Studios, celebrating unique examples of government-sponsored advertising and design, and Nature - Stilled, Jane Ussher's extraordinary photographs of flora and fauna from the museum's natural history collections.
More>>

Howard Davis: Troy Kingi Rules The San Fran

The award-winning Northland musician performed songs from his new record The Ghost of Freddie Cesar, the fourth installment in his 10/10/10 series - ten albums in ten years in ten genres. More>>

Stage: Wellington’s Theatre Awards To Go Ahead

The Wellington Theatre Awards will go ahead despite a devastating year for New Zealand’s creative sector. Wellington Theatre Awards Trust Chair Tom Broadmore said, “the creative sector, and Wellington’s vibrant theatre sector has been gutted by the ... More>>

 
 
 
 
 
 

LATEST HEADLINES

  • CULTURE
  • HEALTH
  • EDUCATION
 
 
  • Wellington
  • Christchurch
  • Auckland