News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search

 

Fingermark’s ‘Florence’ Focuses on Patient Experience

Fingermark’s ‘Florence’ Focuses on Patient Experience at HiNZ 2017


A simple equipment and software solution that dramatically improves patient experience provided a winning formula for Fingermark Health at this year’s HiNZ conference.

More than 900 delegates attended the Health Informatics New Zealand conference in Rotorua from November 1-3.

Fingermark Health CEO David Hepburn used the annual event to launch patient-flow product, Florence.

Hepburn presented at the conference about the implementation of the system at a North Island District Health Board in a session titled ‘Bringing the Air NZ Check-in Experience to the Patient’.

Live for three months, the new patient flow system involves self check-in kiosks and enables the patient to be directed to one of eight waiting rooms.

The patient tracking module, due to go-live within the next three weeks, allows patients to be tracked through multiple events within their visit and see wait time status. The solution will maximise the patient’s time and give the clinic time to optimise the patient’s journey.

Results so far show 44% of patients use the kiosks on their first visit and 80% of return patients go straight to the kiosk to check-in. This has significantly reduced queues at busy times.

“The airline industry has shown the way to better passenger experience,” Hepburn says.

“We have managed to develop a solution and prove that this can also work in health to deliver a better patient experience.

“At HiNZ, I was hopeful of getting three to four leads or next customers, but I had more than ten key sector leaders search me out after that presentation to hear my pitch and ask me to go see them.”

“It’s been extraordinary: a really enjoyable few days.”

Hepburn says it was great to have CIOs and influential clinicians at HiNZ as they are key decision-makers.

Day one’s keynote speakers, Dave Snowden from Cognitive Edge and e-Patient Dave deBronkart, started the conference with an emphasis on improving patient experience of the healthcare system.

“That’s the fundamental drive behind Florence and in the presentation I was able to articulate is that it’s quite a simple concept,” Hepburn explains.

“Most of the conversations I have had involved people saying, ‘I can see it’s a simple solution that improves patient experience, how can I do it?’.”

Formed 12 years ago, Fingermark is based in Havelock North and employs five people in its Health division. Hepburn says the big point of difference with the company’s competitors is that it provides cloud-based software.

Implementations of Florence involve some initial investment in hardware and then a monthly subscription fee.

“It’s a no-brainer to give patients the opportunity to not join a queue and communicate with them in a more transparent way while they are visiting clinics,” says Hepburn.

“Our next steps are to demonstrate the value of Patient Tracking and develop a mobile app for patient visits.”


ENDS


© Scoop Media

 
 
 
Culture Headlines | Health Headlines | Education Headlines

 

Howard Davis: 1917's 1,000 Yard Stare

Sam Mendes has created a terrible and barbarous trek, one that we appreciate all the more for being catapulted right into the midst of this ear-splitting melee from the film's opening sequence. More>>


Floorball: NZ To Host World Cup Of Floorball In 2022

In a major coup for a minnow nation in the European-dominated sport of floorball, New Zealand has won the rights to host one of the sport’s marque international events. More>>

National Voyage Continues: Tuia 250 Ends

Tuia 250 has unleashed an unstoppable desire to keep moving forward and continue the kōrero about who we are, say the co-chairs of the Tuia 250 National Coordinating Committee, Dame Jenny Shipley and Hoturoa Barclay-Kerr. More>>

ALSO:

Te Papa: New Chief Executive From Its Own Staff

Courtney Johnston has been appointed as the new Chief Executive of Te Papa. Ms Johnston will take up the role in December 2019. Since its founding, Te Papa has had a dual leadership model, and as Tumu Whakarae|Chief Executive, Johnston will share the leadership with Kaihautū Dr Arapata Hakiwai. More>>

ALSO:

Over 150 Productions: NZ Fringe 2020 Has Launched

The upcoming festival will be held at 40 venues all over Wellington Region from 28 February to 21 March, and includes every genre possible—theatre, comedy, dance, music, clowning, cabaret, visual art, children’s shows and more! More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • CULTURE
  • HEALTH
  • EDUCATION
 


 
  • Wellington
  • Christchurch
  • Auckland