News Video | Policy | GPs | Hospitals | Medical | Mental Health | Welfare | Search


Incident management by disability support service

Deputy Health and Disability Commissioner Rose Wall today released a report finding a disability support service in breach of the Code of Health and Disability Services Consumers’ Rights (the Code) for failing to appropriately support staff to manage an incident with a woman in its care.

The woman has an intellectual disability and was under a compulsory care order. She had a history of being verbally abusive, destructive and violent and was receiving full time care in a secure unit run by the disability service.

Due to the woman’s history, there were plans in place to manage her when she was in a heightened state. Those plans involved giving the woman space to calm down and avoiding physical contact, as touching triggered her.

On the day in question, the woman’s behaviour and mood deteriorated and she entered the staff office, threw herself on the floor twice and grabbed, pulled and threw objects around the office. A support worker removed her from the office using physical contact.

While Ms Wall was critical of the support worker’s actions, she considered that the disability service failed to provide adequate induction and training when the support worker was first employed less than two months prior to the incident.

"I am thoughtful of the very specialised service that is being provided to [the woman] (such as that she is the sole client), and would expect that training and support for all staff reflected this level of specialisation," Ms Wall said.

Ms Wall was also critical of the failure to inform the woman’s welfare guardian of the incident, and staff’s lack of clarity on when incidents needed to be reported.

Following recommendations from the HDC, the disability service has since improved its training for staff and incident reporting. Rose Wall recommended that both the support worker and the disability service apologise to the woman.

The full report for case 17HDC00439 is available on the HDC website.

© Scoop Media

Culture Headlines | Health Headlines | Education Headlines


Howard Davis: 1917's 1,000 Yard Stare

Sam Mendes has created a terrible and barbarous trek, one that we appreciate all the more for being catapulted right into the midst of this ear-splitting melee from the film's opening sequence. More>>

Floorball: NZ To Host World Cup Of Floorball In 2022

In a major coup for a minnow nation in the European-dominated sport of floorball, New Zealand has won the rights to host one of the sport’s marque international events. More>>

National Voyage Continues: Tuia 250 Ends

Tuia 250 has unleashed an unstoppable desire to keep moving forward and continue the kōrero about who we are, say the co-chairs of the Tuia 250 National Coordinating Committee, Dame Jenny Shipley and Hoturoa Barclay-Kerr. More>>


Te Papa: New Chief Executive From Its Own Staff

Courtney Johnston has been appointed as the new Chief Executive of Te Papa. Ms Johnston will take up the role in December 2019. Since its founding, Te Papa has had a dual leadership model, and as Tumu Whakarae|Chief Executive, Johnston will share the leadership with Kaihautū Dr Arapata Hakiwai. More>>


Over 150 Productions: NZ Fringe 2020 Has Launched

The upcoming festival will be held at 40 venues all over Wellington Region from 28 February to 21 March, and includes every genre possible—theatre, comedy, dance, music, clowning, cabaret, visual art, children’s shows and more! More>>





  • Wellington
  • Christchurch
  • Auckland