Top Scoops

Book Reviews | Gordon Campbell | Scoop News | Wellington Scoop | Community Scoop | Search

 

XTRA Outage - Deadline Passed - Still No Email

Untold thousands of customers of New Zealand’s largest ISP, Telecom-owned Xtra, are gnashing their teeth at an extended outage to email services today and last night lasting 22 hours so far.

A planned upgrade of the Xtra Pop3 server began at 6pm last night, the last time that a very large, but unknown, number of Xtra’s 313,000 customers had access to their email accounts.

At 1 pm, Xtra’s automated network status announcement was acknowledging only that the service was not working for some customers.

After five minutes waiting on hold, a call to the Xtra help desk elicited a guesstimate of resumption of services at 4pm this afternoon. As this is published at 4.30pm there is still no way to read imcoming Xtra email.

During the outage mail inboxes have also been unobtainable through the XtraMail service, an alternative route to check email, leaving Xtra customers with no way of knowing who is emailing them.

No refunds or compensation for lost business etc incurred during this extended and unplanned outage, which occurred on a work day as part of a planned upgrade, can be expected because of out clauses in the Xtra service provision contract.

Xtra customers who need to use email everyday are advised to consider setting up free temporary email accounts on Telecom rival Clear’s www.Zfree.co.nz service, www.Yahoo.com, or www.hotmail.com for use during outages such as this.


© Scoop Media

 
 
 
Top Scoops Headlines

 


Binoy Kampmark:Greed And The European Super League

Suffocating the grassroots. Mocking the working class origins of the game. World football, and primarily European club football, has long done away with loyalties in favour of cash and contract... More>>


Fatuous Defence: Australia’s Guided Missile Plans

Even in times of pandemic crises, some things never change. While Australia gurgles and bumbles slowly with its COVID-19 vaccine rollout, there are other priorities at stake. Threat inflators are receiving much interest in defence, and the media ... More>>

Richard S. Ehrlich: Cambodia's Hun Sen Feels Politically Vaccinated

BANGKOK, Thailand -- When Cambodian Prime Minister Hun Sen received his AstraZeneca vaccination shot, he suddenly felt invulnerable and vowed to rule indefinitely. Hun Sen is already one of the world's longest ruling prime ministers, confident his successor ... More>>

Binoy Kampmark: Brawling Over Vaccines: Export Bans And The EU’s Bungled Rollout
The European Union has been keeping up appearances in encouraging the equitable distribution of vaccines to combat SARS-CoV-2 and its disease, COVID-19. Numerous statements speak to the need to back the COVAX scheme, to ensure equity and that no one state misses out... More>>

Jennifer S. Hunt: Trump Evades Conviction Again As Republicans Opt For Self-Preservation

By Jennifer S. Hunt Lecturer in Security Studies, Australian National University Twice-impeached former US President Donald Trump has evaded conviction once more. On the fourth day of the impeachment trial, the Senate verdict is in . Voting guilty: ... More>>

Binoy Kampmark: Let The Investigation Begin: The International Criminal Court, Israel And The Palestinian Territories

International tribunals tend to be praised, in principle, by those they avoid investigating. Once interest shifts to those parties, such bodies become the subject of accusations: bias, politicisation, crude arbitrariness. The United States, whose legal and political ... More>>