Top Scoops

Book Reviews | Gordon Campbell | Scoop News | Wellington Scoop | Community Scoop | Search


Telecom outsources a further 250 call-centre jobs

Telecom shifts further 250 call-centre jobs to the Philippines

Feb. 4 – Telecom Corp., the biggest company on the NZX 50 Index by market value, will shift a further 250 call centre jobs to the Philippines to help reduce costs.

The move, over about 18 months, will bring staff in Manila to 700, with 1,600 jobs remaining in New Zealand, the company said in a statement.

The decision to move more call centre workers to a lower-cost country comes as Telecom is facing more rivalry for phone calls in New Zealand, as customers migrate to mobile services from landlines and costs rise to meet government edicts on competition.

Spokesman Mark Watts said Telecom may limit redundancies because attrition at call centres is “fairly high” and there is room for some workers to be redeployed.

Figures tomorrow are expected to show the jobless rate climbed to 4.7% in the fourth quarter from 4.2% three months earlier as the slowing economy spurs companies to reduce their workforce and limit new hires.

Shares of Telecom fell 0.4% to NZ$2.66.


© Scoop Media

Top Scoops Headlines


Dunne Speaks: Labour Leadership Speculation Premature And Facile
Speculation that the Prime Minister’s leadership of the Labour Party may be at risk because of this week’s adverse poll results is as exaggerated as it is premature and facile. While her popularity has plummeted from the artificially stellar heights of a couple of years ago and is probably set to fall further to what would be a more realistic assessment... More>>

Keith Rankin: Some Important But Little Known Facts About Taiwan

The nuclear clock is closer than ever (since 1962) to 'midnight'. Taiwan and Ukraine are of course the two flashpoints. It is important that the citizens of the world understand the key facts... More>>

Dunne Speaks: Aspirations Are All Very Well, But It's Getting It Right That Counts
In a weekend television interview, the Prime Minister pushed back on a suggestion her government is far better at talking about things than achieving them. She countered that “I would not ever change the fact that we have always throughout been highly aspirational…what you’re asking me essentially is to shy away from aspiration”... More>>

Ian Powell: Colossal ‘Porkies’ And Band-aids Don’t Make A Health Workforce Plan

On 1 August Minister of Health Andrew Little announced what he described as the start of a plan for the beleaguered workforce in Aotearoa New Zealand’s health system: Government’s 5 year late health workforce announcement. In October 2017, when Labour became government with its two coalition parties, it inherited a health workforce crisis from the previous National-led government... More>>

Binoy Kampmark: The Fuss About Monkeypox
The World Health Organization has been one of the easier bodies to abuse. For parochial types, populist moaners and critics of international institutions, the WHO bore the brunt of criticisms from Donald Trump to Jair Bolsonaro. Being a key institution in identifying public health risks, it took time assessing the threat posed by SARS-CoV-2 and its disease, COVID-19... More>>

Dunne Speaks: Time For MPs To Think For Themselves
One of the more frequently quoted statements of the Irish statesman and philosopher, Edmund Burke, was his observation that “Your representative owes you, not his industry only, but his judgement, and he betrays instead of serving you if he sacrifices it to your opinion.”... More>>