Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

Text messaging new tool in fines collection

Text messaging new tool in reparation and fines collection


Justice Ministry collections centre staff are now sending text message reminders to people who continue to avoid paying overdue reparation and fines, Courts Minister Rick Barker said today.

Speaking at the opening of the Ministry's new Auckland Collections Contact Centre, Mr Barker said the popularity of mobile phones and text messaging provided the Ministry with an excellent tool to reach reparation and fines defaulters.

"Collections officers began the texting trial yesterday and I'm particularly hopeful that it will be effective with young people, particularly young men, given that texting is so popular with youth, and young males owe the greatest amount of overdue fines - mainly from driving offences.

"In other words, we're 'getting with the programme', recognising that texting is the means by which the younger generation now prefers to communicate. Few appear to write letters or send post cards."

Text messages sent from the Contact Centre will contain information such as action and payment date reminders to defaulters' mobile phones.

"The message may say something like 'Hi! Don't 4get payment is due on (date), or 'U have an overdue fine. Call us by (date), or enforcement action can b takn against U'," Mr Barker said.

The texting trial, which runs until the end of January 2004, will enable Collections to evaluate customer responses to this means of communication and assess the viability of a future fully interactive text messaging service, including the possible inclusion of fines payments through mobiles.

"We're positioning Justice to take advantage of the phone merging with the bank," Mr Barker said.

The opening of the Auckland Contact Centre brings the total number of Collections Officers on phones in Wellington and Auckland to more than 130. Auckland currently has 23 Collections Officers, with another team of 12 in training and the centre can accommodate up to 150 collections officers.

The Auckland Contact Centre will work in tandem with the larger Wellington Centre to provide a seamless inbound and outbound call service to fines payers and victims.

Mr Barker said the Contact Centres would play a key role in the collection of overdue fines, including reparation.

"In the last financial year $54 million in fines, or about one third of total Collections' revenue, was collected from the Wellington contact centre."

The two centres are on track to make an even greater contribution to fines collection in the current year, having already collected $20.3 million in the first three month of the current financial year (July to September 2003).

ENDS

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Tourism’s Endless Sense Of Grievance

Sad that a once in a century pandemic should have come along before the government had a clearly thought out plan for rescuing all the firms and saving all the jobs in the tourism sector. Sad that the government now looks like it was making up the criteria for support as it went along. But guess what? To some extent, they were. Possibly because in the modern era, a pandemic had never before caused international travel to evaporate almost overnight... More>>

 

PREFU: Economy Doing Better Than Forecast

The Pre-election Economic and Fiscal Update released today shows that the near-term economic recovery has been stronger than the Treasury and many economists predicted at the May Budget, as the economy bounced back strongly out of lockdown... More>>

ALSO:


PM Statement: Cabinet COVID-19 Alert Level Review

Takiri mai te ata, ka ao, ka ao, ka awatea, tihei mauriora! Tātou katoa ngā iwi o Aotearoa, tēnā koutou! Tēnā tātou e whakanuia ana i te wiki nei, te wiki o te reo Māori Greeting to you all from Otepoti, Dunedin. This week is the Māori ... More>>

ALSO:

Greens: $297m Fund To Support Sustainable Food And Farming

The Green Party has released its Farming for the Future Plan, including a $297m fund to support farmers and growers to transition to climate-friendly practices. The plan will: · Improve how we look after our land and water, with a levy on the ... More>>

ALSO:

National: Plan To Restore NZ’s Prosperity

National’s Economic and Fiscal Plan carefully balances the need to invest in infrastructure and core public services while also reducing tax pressure on Kiwi families and businesses. National Leader Judith Collins and Finance spokesperson Paul Goldsmith unveiled National’s ... More>>

ALSO:

NZ First: Party List

New Zealand First has a proven twenty-seven-year history of bringing balance and common sense to our government. Amid the continued setbacks of COVID-19 restrictions, New Zealand First has once again sustained its profile by selecting a strong team ... More>>

Election: Arriving Travellers In Isolation To Be Able To Vote By Telephone

Up to 5,000 people in managed isolation or quarantine will be able to vote by telephone in the general election and referendums after an amendment to electoral regulations last week. Chief Electoral Officer Alicia Wright says the Electoral Commission sought ... More>>

National: Investing In Our Children’s Future

A National Government will prioritise lifting achievement for all New Zealand children, no matter their background or ability, National Party Leader Judith Collins and National’s Education spokesperson Nicola Willis say. “Parents just want what’s best for ... More>>

Police: Numerous Arrests Following Investigation Into Historical Offending At Auckland School

Detective Senior Sergeant Geoff Baber, Auckland City Police: Police have made six arrests as part of an operation investigating historical offending at Dilworth School. Auckland City Criminal Investigation Branch have been investigating since a complaint ... More>>

ALSO:

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 


 

InfoPages News Channels