Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

ACC clients 'swamp-dwellers’ under new policy

ACC clients renamed ‘swamp-dwellers’ under new tough love approach

Injured New Zealanders will be appalled by the culture change taking place at ACC which has been advised to be less ‘customer-focused’ to begin ‘draining the swamp’ of ACC clients, says Labour’s acting ACC spokesperson Maryan Street.

‘The information is contained in two reports released to Labour under the Official Information Act, as part of its Government-directed ‘Value For Money Review’ and explains why increasing numbers of injured New Zealanders are suffering extremely shoddy treatment from the corporation and being declined cover they are entitled to.

“The reports, prepared for the new ACC board last year, say ACC had ‘moved too far towards customer focus’ and needed to begin ‘tightening the gateway by reducing the level and costs of treatment provided – especially rationalising the range of services available’.

“Perhaps the most disturbing example of the callous new approach however is the phrase used in the Morrison Low report to the ACC board which talks about the need to ‘significantly cut back to essential and core (services) – effectively draining the swamp,” Maryan Street says.

“So ACC staff are now being encouraged to view ACC clients as swamp-dwellers? It’s not only offensive, it’s a very disturbing example of the type of culture now pervading ACC.

“And what happens if staff fail to adopt the new ‘tough love’ approach (another phrase being used)? The reports make that clear. If they don’t turn down enough claim applications they will get the sack.

“One report says ‘there is a need for ACC to adopt more business/insurance-like behaviours…this may mean changes in the staffing and skills mix’ and ‘the introduction of stronger performance management mechanisms’.

“These reports raise serious questions about exactly what is going on at ACC and what staff are being directed to do. The public has a right to know how the ‘gateway’ is being tightened and exactly what services ACC staff are now being instructed to refuse to provide.”

ENDS


© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines


Whakaari / White Island Eruption: Body recovery operation

The NZ Defence Force recovered the bodies of six people who tragically died in Monday’s eruption on Whakaari/White Island and will support efforts to recover the bodies of two others in the hope there is resolution for those families. .. More>>

 
 

Gordon Campbell: On Welfare Vs Infrastructure Spending

If New Zealand has a pressing need to stimulate its flagging economy, it seems very weird that the government is choosing a $12 billion package of infrastructure spending – mainly on road and rail – that by definition, will take a very long time to deliver their stimulatory benefits ... More>>

New Reports: "Immediate Commitment To Doing Justice Differently"

Justice Minister Andrew Little released two reports today, Turuki! Turuki! from Te Uepū Hāpai I te Ora, and Te Tangi o te Manawanui: Recommendations for Reform from the Chief Victims Advisor. Both recommend a fresh approach to the way criminal justice has been approached... More>>

ALSO:

"Heart-Breaking And Confronting": Surgical Mesh Restorative Justice Report

Minister Genter: “People have talked about losing the life they had enjoyed before surgical mesh harmed them – the loss of a steady job, the ability to exercise, a loving relationship in some cases. Others described the chronic pain they experienced..." More>>

ALSO:

Law Foundation: Government Decryption Powers Must Respect Privacy

The power of government to order users and companies to decrypt encrypted data and devices needs stronger privacy protections and additional safeguards, according to a study published by researchers at the University of Waikato. More>>

Latest 'Discussion Doc': National On Healthcare

National has today released our eighth Discussion Document which focusses on health and outlines a range of policies which will enable more Kiwis to access high-quality healthcare, Leader of the Opposition Simon Bridges says. More>>

ALSO:

Select Committee Report: Combatting Foreign Election Interference

MPs have finally delivered their recommendations to combat foreign interference in elections in a long awaited and much delayed report. More>>

Mosque Attacks: Names Of Arresting Officers Released

Police are now in the position to name the two officers involved in the arrest of the alleged gunman responsible for the attacks on the Al Noor and Linwood Mosques on March 15. More>>

Big, Bold, Permanent Change Needed: Children's Commissioner On 2019 Child Poverty Monitor

“I want to see family incomes dramatically raised by increasing benefits and making the minimum wage a living wage. And the Government needs to move much faster at increasing the supply of social housing..." More>>

ALSO:

 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 


 

InfoPages News Channels