Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Consumers need more clout in telco sector

Communications and IT Spokesperson
10 September 2012 MEDIA STATEMENT

Consumers need more clout in telco sector

Today’s decision to fine Vodafone New Zealand almost a million dollars for breaching the Fair Trading Act should be a lesson to telcos to stop duping consumers, says Labour’s Communications and IT spokesperson Clare Curran.

“The message from the Commerce Commission is that if you knowingly mislead the consumer you will get caught and it will cost you.

“Today’s fine for broadband and mobile phone promotions, including ‘Broadband everywhere’ and ‘Supa Prepay Connection Pack’, comes off the back of a $500,000 fine imposed by the courts last year for six other breaches to the Fair Trading Act.

“Vodafone isn’t alone, however. Telecom - New Zealand’s other power player - was recently hit with a $12 million penalty for using its market dominance to deter competitors.

Labour’s concern in the current environment - where companies are able to put money-making ahead of fair play, customer loyalty and service satisfaction - is that there isn’t a group committed solely to consumer advocacy in this sector.

“New Zealanders need an industry level ‘loud speaker’, similar to the Australian Consumer Communications Action Network, where they can voice their concerns about telecommunications and broadcasting content.

“They need a way to verify claims being made about products, they need transparency and they need honesty from the companies they choose to support.

“That means providing consumers with dedicated representation and clout in the sector,” Clare Curran said.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Whether We’re Punching Above Our Weight, And Should We Care?

According to Pierre De Coubertin, founder of the modern Olympic Games, the Olympic ideal was not about “winning, but fighting well. Life is not conquering, but fighting well.” True to that ideal, young people from all over the world do still congregate together once every four years to compete peacefully against each other... More>>


Finance: Finance Minister And RBNZ Governor Agree To Update MOU On Macro-prudential Policy

Finance Minister Grant Robertson and Reserve Bank Governor Adrian Orr have updated the Memorandum of Understanding (MoU) on macro-prudential policy to further protect the financial system and support the Government’s housing objectives... More>>

Government: Offers Formal Apology For Dawn Raids
Prime Minister Jacinda Ardern has today formally apologised to Pacific communities impacted by the Dawn Raids in the 1970s.

Between 1974 and 1976, a series of rigorous immigration policies were carried out that resulted in targeted raids on the homes of Pacific families... More>>

Government: Bill Introduced To Protect Against Conversion Practices

Legislation has been introduced to Parliament to protect against practices intended to change or suppress someone’s sexual orientation, gender identity, or gender expression... More>>


Human Rights Commission: Successive Governments Responsible For Massive Breaches Of The Right To A Decent Home

Te Kahu Tika Tangata / Human Rights Commission has today launched Framework Guidelines on the Right to a Decent Home in Aotearoa and announced that it will hold a national inquiry into housing... More>>

NZUS Council: Welcomes Nomination Of Senator Tom Udall As US Ambassador To NZ

The NZUS Council welcomes the nomination of Senator Tom Udall to the role of US Ambassador to New Zealand and Samoa, NZUS Council executive director Jordan Small said... More>>

BusinessNZ: Visa Extensions Welcomed
BusinessNZ has welcomed the extension of some critical skill visa durations and changes to immigration systems to speed processing. Chief Executive Kirk Hope says move acknowledges advocacy by the hospitality sector, the BusinessNZ Network and others, and comes not a moment too soon.... More>>




InfoPages News Channels