Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


More Kiwis interact with public services online

Hon Dr Jonathan Coleman

Minister of State Services

Hon Chris Tremain

Minister of Internal Affairs

20 August 2013          Media Statement    

More Kiwis interact with public services online

State Services Minister Jonathan Coleman and Internal Affairs Minister Chris Tremain say the Kiwis Count Channels 2013 report shows a growing number of New Zealanders look for information or deal with public services online.

“This report finds the internet is now the preferred channel for Kiwis looking for information on public services or dealing with public services,” says Dr Coleman.

“New Zealanders want digital access to public services which is simple and user friendly. The findings in this report will assist agencies developing their strategies to increase online uptake. While this report is encouraging and shows good progress is being made, there is still work to be done, and more government services need to be integrated online.”

“Delivering Better Public Services is a key priority for the Government and Result area 10 is about improving New Zealanders’ interactions with government in a digital environment,” says Mr Tremain.

“Being able to conduct more business with government online makes things easier and quicker for people, and also benefits the economy.”

The Kiwis Count Channels Report 2013 found that:
•          85 per cent of Kiwis had looked for information about a public service and 90 per cent had dealt with public services.
•          91 per cent of Kiwis used the internet in the past 12 months and 66 per cent used it to deal with public services.
•          The internet is the preferred channel for looking for information about public services and for interacting with public services. However, the rate of change is gradual rather than transformational and there is still heavy use of and preference for other channels.

The report draws on the experiences of 2,226 Kiwis who completed the Kiwis Count survey in 2012. A previous Channels report was released in 2010. Kiwis Count is a comprehensive survey which measures New Zealanders’ satisfaction with public services.

The Result 10 target states an average of 70 per cent of New Zealanders most common transactions with government will be completed in a digital environment by 2017. It is now at 41 per cent up from 29.9 per cent from baseline in June last year.

This is measured through ten key government services provided online including applying for a passport, filling an individual tax return, applying for Ministry of Social Development financial assistance, paying for vehicle licences and applying for overseas visas.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Canada’s Election, And The AUKUS Defence Pact

Yesterday, Canada held an election in which everyone lost, including the voters. After holding its most expensive ( $C600 million) election campaign ever, the result was Groundhog Day, with the five main parties getting almost exactly the same number of seats as they did last time around, in 2019. Same overall result too: Liberals leader and PM Justin Trudeau will once again be leading a minority government... More>>

Covid-19, 24/9: 1,131 Overall Cases, 4,900,000+ Vaccine Doses

9 new cases have been discovered in Auckland, currently at Level 3. 886 of the Auckland cases have recovered alongside all of the Wellington cases... More>>



Government: Next Steps To Improve Safety In Wake Of Whakaari White Island Tragedy
The Government is moving to improve safety in light of the Whakaari White Island tragedy and has released proposals to reinforce safety standards in registered adventure activities... More>>

Government: Expert Group Appointed To Lead New Zealand’s Future Health System
An outstanding group of people with extensive and wide-ranging governance and health experience have been appointed to lead the Māori Health Authority and Health New Zealand, Health Minister Andrew Little says... More>>


Green Party: Kiwis Overseas Must Be Allowed To Vote Next Year
New Zealanders stranded overseas should be allowed to vote in next year’s local government elections and the 2023 general election, the Green Party said today. “The reality of this pandemic is lots of people cannot renew their voting rights when they are home as they normally would... More>>

Power: Bill Changes Bring Fairness To Charges

A key recommendation of an independent panel to make electricity charges fairer across all households will be put in place, the Energy and Resources Minister Megan Woods has announced... More>>

Government: Parks expiry of licenses, WoFs and regos
As a result of the Delta outbreak, driver licences, Warrants of Fitness (WoFs), Certificates of Fitness (CoFs), vehicle licences (‘regos’) and licence endorsements that expired on or after 21 July 2021 will be valid until 30 November 2021, Transport Minister Michael Wood has announced today... More>>

Child Poverty Action Group: Highest jump in weekly benefit numbers since first lockdown

The current lockdown has triggered the largest weekly increase in benefit recipient numbers since the first lockdown last year, and Child Poverty Action Group is concerned the Government isn't doing enough to assist affected families... More>>




InfoPages News Channels