Parliament

Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search

 

Safer MSD Service Centre roll out

Hon Carmel Sepuloni \
Minister for Social Development


14 December 2018

MEDIA STATEMENT


Minister for Social Development, Carmel Sepuloni, today visited the Otara Work and Income service centre, the first Auckland office with the new and improved security features stemming from the Ashburton tragedy in 2014.

“Today is an important milestone in the work we are doing to keep Work and Income staff, clients and visitors in our service centres safe,” Carmel Sepuloni said.

“Otara combines new security features and front-of-house improvements that are being rolled out to all Work and Income service centres across New Zealand to protect staff and visitors and create a warmer, friendlier environment for Work and Income clients.

“The tragic incident in Ashburton in 2014 where a Work and Income client murdered two staff highlighted the need for stronger security at Work and Income offices.

“There has been a huge amount of planning, piloting and investment to implement changes and we are now seeing the results of that work at Otara.

“Not only is the Otara office more secure, it is also more welcoming with front-of-house changes including a different layout, design, colour scheme, enhanced privacy, activities for children, bathroom facilities, water-coolers and no requirement to provide identification to enter an office, features that are also being rolled out to other offices,” Carmel Sepuloni said.

There are three parts to the physical changes at the Otara Work and Income Office

1. a more modern and welcoming front of house area
2. private spaces for clients and staff so they can talk openly about sensitive issues
3. improved security design that allows for quick exit for staff and clients in case of crisis

Clients that have visited the offices with the new front of house changes report feeling more welcome, calmer and say they’re able to have better conversations with MSD staff and are receiving a better service. Seventy five percent of staff working in offices with the new security improvements, report feeling safer.

“Of course it’s not just about the physical changes. There’s been a concerted effort to improve MSD’s service culture this year. I’ve been clear with MSD that we need to improve access to information and support for clients and treat them with fairness and respect,” Carmel Sepuloni said.

“Combined with other service improvements such as staff and security guard training, the online eligibility guide which gives people clear information about their entitlements, access to more services via MyMSD, and a focus on client wellbeing – I believe we are providing a better service for our clients and therefore a safer environment for people in our service centres,” she said.

Twenty four offices will be fitted out with the full security and front of house changes by June 2019 and will be rolled out to all remaining Work and Income service centres over the next three years.

ends

© Scoop Media

 
 
 
Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Labour’s Fudging On Child Poverty, And America’s Diplomatic Dance With Iran

If you want a good insight into what the limits of tiny, barely discernible steps to reduce poverty actually look like, delve into the latest Statistics Department figures on poverty in New Zealand Most of the nine measures utilised reveal little or no progress in combatting poverty over the 21 months to March 2020... More>>


 

Government: Reserve Bank To Take Account Of Housing In Decision Making

The Reserve Bank is now required to consider the impact on housing when making monetary and financial policy decisions, Grant Robertson announced today. Changes have been made to the Bank’s Monetary Policy Committee’s remit requiring it to take into ... More>>

ALSO:


RNZ: Alert Levels Remain

There are no new community cases of Covid-19 today, the Ministry of Health has confirmed.
Covid-19 Response Minister Chris Hipkins says at least half of the Papatoetoe High School community have been tested and the results that have come through so far have all been negative... More>>

ALSO:

Stats NZ: Latest Release Of Child Poverty Statistics

All measures of child poverty were trending downwards, prior to the COVID-19 lockdown, across the two years since year ended June 2018, Stats NZ said today. The COVID-19 lockdown in late March 2020 affected Stats NZ’s ability to collect data from households ... More>>

ALSO:


NZ Initiative: New Report Highlights How Our Housing Crisis Could Worsen If We Don’t Act Now

If New Zealand politicians thought the housing crisis in 2020 was bad, the worst is yet to come, warns a new report by The New Zealand Initiative. In The Need to Build: The demographic drivers of housing demand , Research Assistant Leonard Hong ... More>>

Parliament: Kiwi MPs Among The “Most Educated In The World”

New analysis of MP qualifications reveals New Zealand’s Parliament is one of the most educated and highest qualified in the world, and significantly more educated than Australia’s. The research, by Mark Blackham of BlacklandPR and Geoffrey Miller ... More>>

The Dig: An Illogical Ideological Struggle

Dig beneath all the trade wars and the arguments to the effect that the USA should not permit China to achieve economic and technological superiority, or even parity, and you find the real reason behind the conflict... More>>

Travel: Government Eases Visa Restrictions For Visitors In New Zealand

Visitor visa holders will be able to stay in New Zealand a little longer as the Government eases restrictions for those still here, the Minister of Immigration has announced. More>>

 
 
 
 
 
 

LATEST HEADLINES

  • PARLIAMENT
  • POLITICS
  • REGIONAL
 
 

InfoPages News Channels