Gordon Campbell | Parliament TV | Parliament Today | Video | Questions Of the Day | Search


Safer MSD Service Centre roll out

Hon Carmel Sepuloni \
Minister for Social Development

14 December 2018


Minister for Social Development, Carmel Sepuloni, today visited the Otara Work and Income service centre, the first Auckland office with the new and improved security features stemming from the Ashburton tragedy in 2014.

“Today is an important milestone in the work we are doing to keep Work and Income staff, clients and visitors in our service centres safe,” Carmel Sepuloni said.

“Otara combines new security features and front-of-house improvements that are being rolled out to all Work and Income service centres across New Zealand to protect staff and visitors and create a warmer, friendlier environment for Work and Income clients.

“The tragic incident in Ashburton in 2014 where a Work and Income client murdered two staff highlighted the need for stronger security at Work and Income offices.

“There has been a huge amount of planning, piloting and investment to implement changes and we are now seeing the results of that work at Otara.

“Not only is the Otara office more secure, it is also more welcoming with front-of-house changes including a different layout, design, colour scheme, enhanced privacy, activities for children, bathroom facilities, water-coolers and no requirement to provide identification to enter an office, features that are also being rolled out to other offices,” Carmel Sepuloni said.

There are three parts to the physical changes at the Otara Work and Income Office

1. a more modern and welcoming front of house area
2. private spaces for clients and staff so they can talk openly about sensitive issues
3. improved security design that allows for quick exit for staff and clients in case of crisis

Clients that have visited the offices with the new front of house changes report feeling more welcome, calmer and say they’re able to have better conversations with MSD staff and are receiving a better service. Seventy five percent of staff working in offices with the new security improvements, report feeling safer.

“Of course it’s not just about the physical changes. There’s been a concerted effort to improve MSD’s service culture this year. I’ve been clear with MSD that we need to improve access to information and support for clients and treat them with fairness and respect,” Carmel Sepuloni said.

“Combined with other service improvements such as staff and security guard training, the online eligibility guide which gives people clear information about their entitlements, access to more services via MyMSD, and a focus on client wellbeing – I believe we are providing a better service for our clients and therefore a safer environment for people in our service centres,” she said.

Twenty four offices will be fitted out with the full security and front of house changes by June 2019 and will be rolled out to all remaining Work and Income service centres over the next three years.


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On How America’s Middle East Allies Are Poisoning The Ground Joe Biden Will Inherit

As even the US mainstream media has been reporting, the prime motive for the murder of Iran’s top nuclear scientist Dr. Mohsen Fakhrizadeh (by Israeli or Saudi operatives, or both) has been to poison the situation that the next US president will inherit. At best, there was only an outside chance that the incoming Biden administration and the outgoing liberal regime of Iranian PM Hassan Rouhani could have revived the Iran anti-nuclear deal that Rouhani had negotiated in 2015 with Barack Obama. Deliberately though, America’s allies have now made it impossible for Biden to pursue that option... More>>


WorkSafe: 13 Parties Charged Over Whakaari/White Island Tragedy

WorkSafe New Zealand today filed charges against 13 parties in relation to the Whakaari/White Island eruption in December last year. “22 people have lost their lives in this tragic event. WorkSafe is tasked with investigating workplace incidents to determine ... More>>


Pay Gap: Progress On Pay Equity For DHB Staff

Today’s initial agreement between DHBs and the PSA on pay equity for clerical and administration staff is an important step toward better, fairer pay for this crucial and largely female workforce, Health Minister Andrew Little says. More>>


New Zealand Government: Speech From The Throne

It is my privilege to exercise the prerogative of Her Majesty the Queen and open the 53rd Parliament.
In the October election, New Zealanders elected a majority Government for the first time under our Mixed Member Proportional electoral system... More>>

Media: Stuff Holds Itself Accountable For Wrongs To Māori

Stuff has today published the results of an investigation into itself, and issued a public apology, for the way the media organisation has portrayed Māori, the indigenous people of Aotearoa New Zealand, from its first editions to now. Tā Mātou Pono | More>>


New Zealand Government: To Declare A Climate Emergency

The Government will declare a climate emergency next week, Climate Change Minister James Shaw said today. “We are in the midst of a climate crisis that will impact on nearly every aspect of our lives and the type of planet our children will inherit ... More>>


Economy: Crown Accounts Reflect Govt’s Careful Economic Management

The better-than-expected Crown accounts released today show the Government’s careful management of the COVID-19 health crisis was the right approach to support the economy. As expected, the Crown accounts for the year to June 2020 show the operating balance ... More>>





InfoPages News Channels