ACT Reveals ACC Privacy Overreach
“The ACT Party has revealed through Written Parliamentary Questions that 1,414 staff at ACC have access to sensitive file claims,” says ACT Deputy Leader and Health spokesperson Brooke van Velden.
“When someone goes to ACC with a sensitive claim, they have every right to expect their private information will be just that, private.
“There is absolutely no need for so many people to have access to sensitive claims. There are 27,000 active sensitive claims a year. That means on average one person is reading 19 files a year.
“ACC should limit the number of people who access these files. There should be specialist people who deal with these claims. It might even boost productivity.
“The fewer people who know a secret, the less likely it is to get out.
“Reports today by Radio NZ that staff have taken Snapchats making fun of people’s private information shows just how dangerous widespread access is.
“ACT is calling on ACC Minister Carmel Sepuloni to rein in her department, set some boundaries around who can access these files and give people with sensitive claims the privacy and dignity they deserve.”
WPQ: Portfolio: ACC (Hon Carmel
Sepuloni)
Question: How
many, if any, staff at ACC have access to sensitive claim
files?
Reply: I am advised that
access to sensitive claims is provided only to ACC staff who
absolutely require it in order to complete the functions of
their role. As at 14 October 2021, 1,414 ACC staff members
have access to sensitive claim files. Approximately 27,000
sensitive claims are actively managed by ACC each year, and
this number continues to increase as demand for support
increases. It is critical that ACC has enough appropriately
trained staff with access to the right information available
to manage all aspects of a survivor’s claim in order to
provide them with the support they require. I am assured
that ACC takes the privacy of the information it holds very
seriously and all information provided to ACC by clients and
providers is handled with care and respect. ACC is working
to determine whether it needs to change or improve its
systems and processes with respect to access to sensitive
claims information. How ACC collects, secures, uses and
shares information is governed by the Privacy Act and the
Health Information Privacy Code. I refer the Member to the
following link: https://www.acc.co.nz/newsroom/stories/protecting-our-clients-privacy/.
Please note that the number of ACC staff with access to
sensitive claim files may change if run at a later date due
to staff movement within teams and roles that require this
access.
46729
(2021)