Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


Independent Investigation Into CYF Phone Call

Media Release
17 October 2003

CYF Announces Independent Investigation Into Phone Call

Child, Youth and Family chief executive Jackie Pivac today announced an urgent investigation into the handling of a phone call that Ron Burrows, father of Coral, made to the Department on 21 January 2003.

The phone call, which was handled by the Department’s national call centre, was identified during a detailed check of Child, Youth and Family’s telephone records undertaken by the Department and TelstraClear.

“Mr Burrows’ call was not recorded on the computer system. This system is used to record phone calls that social workers have decided need to be followed up by the department.

“However, further analysis of our phone records has shown that Mr Burrows did make a call of around 21 minutes to the call centre on that day. Attempts to identify the social worker who took the call are continuing.

“I apologise to Mr Burrows and his family for any distress caused by previous public comments by the Department saying that we had no record of the call,” Ms Pivac said.

“I am setting up an independent investigation to determine whether our recording systems for phone calls are sufficiently robust, whether Mr Burrows’ call was handled appropriately, and whether this incident is symptomatic of wider problems in the Department.

“The investigation will headed by Auckland QC Ailsa Duffy and will begin as soon as possible. Its terms of reference will be announced next week and its findings will be made public.

“Child, Youth and Family will take full responsibility for any deficiencies in our processes that the investigation might find. I want to know if mistakes have been made or improved processes are needed and will move quickly to address these issues so the community can be reassured the Department is doing all in its power to keep children safe.”


© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On The Leaders Debate

Do political debates change voter intentions, and cause voters to switch sides? According to a 2019 Harvard Business School study conducted across 61 elections in nine countries involving 172,000 respondents, the answer would seem to be a resounding “No.” Political debates have little effect on voter behaviour, let alone on election outcomes. Crucially, the limited effect they do have does not involve a change in voters’ policy preferences... More>>


National Agriculture Policy: Will Restore Farmer Confidence And Pride

A National Government will reduce regulatory burden and give farmers confidence for the future. Leader of the National Party Judith Collins and Agriculture spokesperson David Bennett announced National’s Agriculture policy in Gisborne today. “Agriculture ... More>>


Shaw: Wealth Tax Not A Bottom Line For Green Party But They Will Push For It

Green Party co-leader James Shaw says one of his senior MPs misspoke under pressure when she said a wealth tax was one of the party's bottom lines. More>>


Government: More Border Exceptions For Critical Roles

The Government has established class exceptions for border entry for a limited number of veterinarians, deep sea fishing crew, as well as agricultural and horticultural machinery operators. “Tight border restrictions remain the backbone of the Government’s ... More>>


PM: Auckland At Bolstered Level 2, Rest Of Country Provisionally At Level 1

Pandemic alert levels for the whole country have been reviewed by Cabinet and Prime Minister Jacinda Ardern is announcing whether restrictions will be eased. More>>


Dunne Speaks: The Election Campaign Just Grinds Slowly On And On

With just over three weeks until the General Election, the release of the first major pre-election opinion poll this week confirmed what was already being reported about this year’s campaign. Although the gap between Labour and National has narrowed ... More>>

Electoral Commission: Candidate And Party Lists Released

17 registered political parties and 677 candidates will be contesting the 2020 General Election Nominations have now closed and the Electoral Commission has released the electorate and party list candidates for 2020 online at vote.nz . Advance voting ... More>>

National: Plan To Restore NZ’s Prosperity

National’s Economic and Fiscal Plan carefully balances the need to invest in infrastructure and core public services while also reducing tax pressure on Kiwi families and businesses. National Leader Judith Collins and Finance spokesperson Paul Goldsmith unveiled National’s ... More>>


NZ First: Party List

New Zealand First has a proven twenty-seven-year history of bringing balance and common sense to our government. Amid the continued setbacks of COVID-19 restrictions, New Zealand First has once again sustained its profile by selecting a strong team ... More>>

Election: Arriving Travellers In Isolation To Be Able To Vote By Telephone

Up to 5,000 people in managed isolation or quarantine will be able to vote by telephone in the general election and referendums after an amendment to electoral regulations last week. Chief Electoral Officer Alicia Wright says the Electoral Commission sought ... More>>





InfoPages News Channels