Gordon Campbell | Parliament TV | Parliament Today | News Video | Crime | Employers | Housing | Immigration | Legal | Local Govt. | Maori | Welfare | Unions | Youth | Search


Swimmers Urged To Be Kind Amid Reports Of Customer Staff Abuse

Recreation Aotearoa and recreation facility operators around the country are urging people to heed the Government’s ‘be kind’ messaging during Alert Level restrictions.

Recreation Aotearoa are aware of reports of personnel facing abuse from customers in recreation facilities, particularly at swimming pools.

With current Alert Level restrictions, facilities have implemented contact tracing, physical distancing, and, where required, number restrictions. These rules mean that facilities are not operating at normal capacity and some activities cannot take place.

Recreation Aotearoa Aquatics Programme Manager, Tracey Prince-Puketapu said: “We appreciate the frustration brought about by the Delta Alert Level 2 restrictions. Staff at aquatic and recreation centres around the country are experiencing that frustration too and would prefer to have the facilities open as usual.”

Frontline staff, including lifeguards, receptionists and fitness centre staff have experienced a huge amount of criticism at a time when we’re all being urged to ‘be kind’. This has included cases of extreme verbal abuse.

Whakatane District Council Aquatics and Recreation Manager, Andrew Smith said: “The frontline team are the ones who are getting the brunt of the complaints and abuse, this is not fair as they are just doing their job of keeping the community active and safe. The easier option would have been to stay closed, but the team enjoy what they do in making a difference to people’s lives in the community.”

Facilities have been proactive in updating their customers on how they are currently operating. Every facility will operate differently depending on their design and size.

Rowan Foley, Christchurch City Council Aquatics Manager, said: “We do our best to use the space within the facilities efficiently, but customer frustration is increasing and is being taken out on our frontline team in the form of rudeness, aggressiveness, or abuse. When that happens it’s unfair on our team and negatively impacts their well-being. Who wants to come to work and be spoken to rudely or abused every day? It’s a big concern for us.”

With summer around corner, more recreation spaces, such as outdoor pools, will be resuming operation. These facilities are places where the community can relax, recuperate, and recreate and it is vital that they remain safe places for customers and staff alike. Be patient and understanding as we all adhere to the new normal.

© Scoop Media

Parliament Headlines | Politics Headlines | Regional Headlines

Gordon Campbell: On Juggling Covid, And France’s Trump-like Populist

It is the age-old Covid problem. How to balance the needs for firms (and schools) to re-open against the need to protect public health. In the past, the balance has been struck by insisting that the best public health outcomes also deliver the best economic (and educational) outcomes. While that may still be objectively true, it is no longer a politically tenable position... More>>

Covid-19 & Education: NCEA And NZ Scholarship Exams To Proceed

NCEA and New Zealand Scholarship exams will proceed, including in areas where Alert Level 3 has been in place, Education Minister Chris Hipkins said today. “The New Zealand Qualifications Authority, Ministry of Education and Ministry of Health have been working together to ensure exams can be managed in a safe way, so students have the opportunity to demonstrate what they have learned... More>>


Government: New Zealand Secures Historic Free Trade Deal With The United Kingdom
New Zealand and the United Kingdom have agreed in principle the details of a historic Free Trade Agreement (FTA), which will further accelerate our COVID-19 economic recovery say Prime Minister Jacinda Ardern and Minister for Trade and Export Growth Damien O’Connor... More>>


Ombudsman: Launches Investigation Into MIQ Booking System
The Chief Ombudsman Peter Boshier is launching a broad investigation into the Managed Isolation and Quarantine (MIQ) booking system after receiving hundreds of complaints... More>>


National: Launches Back In Business Plan

Leader of the Opposition Judith Collins has today launched National’s detailed plan to save livelihoods and unleash our economy in the face of the huge damage being wrought by the extended Covid lockdown... More>>


Pay Cheque To Pay Cheque: Half A Million New Zealanders Have No Savings
New findings from the Consumer NZ sentiment tracker found that 15% of New Zealanders had no savings, and a further 27% were anxious about their level of savings and would like to have more tucked away... More>>

Government: Mandatory Vaccination For Two Workforces

Large parts of two workforces critical to preventing the spread of COVID-19 will be required to be vaccinated, COVID-19 Response Minister Chris Hipkins said today. “Our education and health and disability workforces have done an incredible job throughout this pandemic to keep themselves and people safe,” Chris Hipkins said.... More>>

Green Party: Deeply Concerned Space Launches May Be Breaching Nuclear-free Laws

The Green Party is deeply concerned that space launches by Rocket Lab may be breaching nuclear-free laws, given our long-standing position as a signatory of the Nuclear Non-Proliferation Treaty... More>>




InfoPages News Channels