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PeopleSoft 8 CRM Gains Rapid Market Acceptance

Leading Organisations Select Next Generation CRM Solution


Auckland — August 29, 2001 — Demonstrating its continued momentum in the Customer Relationship Management (CRM) market, PeopleSoft Inc. (Nasdaq: PSFT) today announced numerous organisations have selected PeopleSoft 8 CRM. Shipped less than 60 days ago, PeopleSoft 8 CRM has gained rapid market acceptance and has become the preferred next generation CRM solution for organisations around the world.

“Across Australia and New Zealand, and indeed the world, we’ve seen significant demand in PeopleSoft 8 CRM since its unveiling in June,” said David Webster, Managing Director Australia and New Zealand, PeopleSoft. “Customers want the next generation solution. By adopting our pure internet solution, organisations are looking forward to achieving dramatic cost savings and process improvements.”

New customers implementing PeopleSoft 8 CRM announced today include: the US Government’s Internal Revenue Service, PepsiAmericas, Thomson Financial, Gillette, Coorstek, Sterling Commerce, TD Waterhouse, Patio Enclosures Inc., Caldera International Inc., BEVCORe, and MedSolutions Inc.

Aon Australia Drives Worldwide ‘Client-First’ Culture with PeopleSoft CRM
In Australia PeopleSoft’s major deal with Aon, Australia’s largest insurance broker, risk management and consulting group, will underpin the company’s client-centric culture change program with their recently launched pure internet Client Relationship Management (CRM) solution. The implementation will see Australia setting best practice as the company prepares for a worldwide rollout. Being implemented by Aon and PeopleSoft Consulting, Aon plans to go live with core CRM functionality by the end of this year, and their EPM solutions by the middle of 2002. The company will also be deploying PeopleSoft’s Portal suite including the Customer, Supplier and Employee portals, to collate and present information and systems in a friendly, intuitive way.

Tax Filing Process streamlined with PeopleSoft 8 CRM
Computer Sciences Corporation (CSC), through a subcontract with Logicon, selected PeopleSoft 8 CRM for use in the US Government’s Internal Revenue Service’s (IRS) modernisation program. CSC will initially use PeopleSoft 8 CRM to help the IRS manage relationships with third-party tax preparation and other tax administration partner organisations. The overall objective of the project will be to increase taxpayer and third-party satisfaction and electronic filing by reducing non-electronic touchpoints with the IRS. PeopleSoft was selected over several competitors based upon CSC’s evaluation of PeopleSoft as the best value provider of its software in the IRS modernisation architecture. The value of the contract for PeopleSoft 8 CRM is nearly $10 million over the next year.

PepsiAmericas to Use PeopleSoft 8 CRM for Single View of Customer Interactions
PeopleSoft 8 CRM will provide a single view of PepsiAmericas’s customer interactions across the enterprise. PepsiAmericas selected PeopleSoft 8 CRM based on the solution’s pure internet architecture and its ability to seamlessly integrate with other applications.

“We’re very impressed with the integration ability of PeopleSoft 8 CRM,” said John Kreul, Director of Applications for PepsiAmericas. “PeopleSoft’s pure internet CRM solution will enable PepsiAmericas to better meet the needs of our customers by providing a 360-degree view of all customer interactions.”

About PeopleSoft
PeopleSoft Inc. (Nasdaq: PSFT) is a world leader in providing eBusiness applications that enable people - customers, suppliers, and employees - to power the internet. PeopleSoft’s pure internet Customer Relationship Management, Supply Chain Management, and Enterprise management solutions provide the industry’s most open and flexible e-commerce platform. PeopleSoft employs more than 8,500 people worldwide, including 2,500 eBusiness consultants. More than 4,700 organisations in 107 countries run on PeopleSoft eBusiness applications. For more information, visit us at www.peoplesoft.com.

PeopleSoft began operations in Asia Pacific in 1993 and now has offices in Sydney, Melbourne, Canberra, Perth, Brisbane, Adelaide, Auckland, Wellington, Singapore, Hong Kong and Malaysia. It’s customers include AAP, AMP, ANZ, Australian National University, Australian Stock Exchange, Bangkok General Hospital, Coles Myer, Department of Defence, Eastern Energy, Ford, Foxtel, Government of Singapore Investments Corporation, HSBC Holdings, John Fairfax Holdings, Mass Transit Railway Corporation (MTRC) Hong Kong, National Mutual Health Insurance, NZ Police, NZ Post, UNITEC, Reserve Bank of Australia, Reding Paper Products, Transfield Pty Ltd, University of NSW, Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation, Singapore Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional, Telekom Malaysia and Swire Properties.

PeopleSoft and the PeopleSoft logo are registered trademarks. All other company and product names may be trademarks of their respective owners. Copyright © 2001 PeopleSoft, Inc. All rights reserved.

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